Internet Explorer 9 & Auto Fill

[msb204]

For some reason when I am using internet explorer 9 the auto fill is not automatically entering in my log in information. Has anyone else experienced this problem and how do you fix it?

[ondrej.novak]

Hi msb204,

which version of Sticky Password are you using please? Has this issue appeared after some update or new installation?

Best regards,

[msb204]

I am using the pro version and I have updated before but this has been occuring for some time now.

[msb204]

I am using the pro version. I have updated before but I am almost a 100% positive that this was going on before any updates.

[ondrej.novak]

Hi msb204,

could you please confirm that you´re using the latest build 4.1.3.195?

Best regards,

[msb204]

I ran an update check and there was none, so I am assuming I am running the latest version. If there is a better way to confirm this please let me know.

[msb204]

Here is the version shown to be running. 5.0.5.239

[ondrej.novak]

Hi msb204,

do you see the Sticky Password Caption Button in the upper right corner of your browser please?

Best regards,

[msb204]

No

[ondrej.novak]

Hi msb204,

could you please try if Sticky Password is working correctly with some other browser? Do you have these problems on all the websites?

In order to assist us in resolving your issue, kindly send us the information included in the Sticky Password 'System info' file.

The System info file can be found by

1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."

A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.

4) Click the Copy button and paste it in a response to this e-mail.

[msb204]

It works fine in Mozilla Firefox and here is the information you requested.

Sticky Password Info
----------------------------------------------------------
Sticky Password version: FULL 5.0.5.239
Registration code: af6137d2600ab5506b4411e779537002
Database file name: C:\Users\%UserName%\Documents\Sticky Passwords\default.pws
Database backup path: C:\Users\%UserName%\Documents\Sticky Passwords\
Database Encryption Parameters: Sticky Password, AES (Rijndael), 256 bits

Sticky Password Common Settings
----------------------------------------------------------
Language: English

Application Files
----------------------------------------------------------
stpass.exe 2.76 MB 8/17/2011 2:24:14 AM 5.0.5.239
spCapBtn.dll 1.76 MB 8/17/2011 2:23:40 AM 5.0.5.239
spPCAct.dll 550.83 KB 8/17/2011 2:23:42 AM 5.0.5.239
spIEBho.dll 1.09 MB 8/17/2011 2:23:26 AM 5.0.5.239
spportablerun.exe 599.83 KB 8/17/2011 2:23:44 AM 5.0.5.239
BtfToWd.dll 328.00 KB 1/18/2011 4:26:42 PM
btwapi.dll 496.00 KB 1/18/2011 4:26:42 PM 5.1.0.3100
unzip32.dll 100.00 KB 8/17/2011 1:29:12 AM 5.5.2.0
stpass.CSY 982.50 KB 8/17/2011 2:24:02 AM

[ondrej.novak]

Hi msb204,

are you sure that the system info is complete please? It seems that some part is missing.

Best regards,

[msb204]

Sticky Password Info
----------------------------------------------------------
Sticky Password version: FULL 5.0.5.239
Registration code: af6137d2600ab5506b4411e779537002
Database file name: C:\Users\%UserName%\Documents\Sticky Passwords\default.pws
Database backup path: C:\Users\%UserName%\Documents\Sticky Passwords\
Database Encryption Parameters: Sticky Password, AES (Rijndael), 256 bits

Sticky Password Common Settings
----------------------------------------------------------
Language: English

Application Files
----------------------------------------------------------
stpass.exe 2.76 MB 8/17/2011 2:24:14 AM 5.0.5.239
spCapBtn.dll 1.76 MB 8/17/2011 2:23:40 AM 5.0.5.239
spPCAct.dll 550.83 KB 8/17/2011 2:23:42 AM 5.0.5.239
spIEBho.dll 1.09 MB 8/17/2011 2:23:26 AM 5.0.5.239
spportablerun.exe 599.83 KB 8/17/2011 2:23:44 AM 5.0.5.239
BtfToWd.dll 328.00 KB 1/18/2011 4:26:42 PM
btwapi.dll 496.00 KB 1/18/2011 4:26:42 PM 5.1.0.3100
unzip32.dll 100.00 KB 8/17/2011 1:29:12 AM 5.5.2.0
stpass.CSY 982.50 KB 8/17/2011 2:24:02 AM
stpass.ENU 973.50 KB 8/17/2011 2:24:00 AM
stpass.FR 1 000.50 KB 8/17/2011 2:24:00 AM
stpass.DE 997.00 KB 8/17/2011 2:24:00 AM
stpass.RUS 1 005.50 KB 8/17/2011 2:24:00 AM
stpass.ES 993.00 KB 8/17/2011 2:24:00 AM
Language\stpass.CSY.lng 107.75 KB 8/17/2011 2:23:58 AM
Language\stpass.ntv.lng 102.05 KB 8/17/2011 2:23:58 AM
Language\stpass.ENU.lng 100.73 KB 8/17/2011 2:23:58 AM
Language\stpass.FR.lng 111.31 KB 8/17/2011 2:23:58 AM
Language\stpass.DE.lng 111.43 KB 8/17/2011 2:23:58 AM
Language\stpass.RUS.lng 107.39 KB 8/17/2011 2:23:58 AM
Language\stpass.ES.lng 108.60 KB 8/17/2011 2:23:58 AM

Running Processes
----------------------------------------------------------
CB C:\Program Files (x86)\Sticky Password\stpass.exe
CB C:\Program Files (x86)\NTI\Gateway MyBackup\BackupManagerTray.exe
CB C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe
CB C:\Program Files (x86)\Launch Manager\LManager.exe
CB C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
CB C:\Program Files (x86)\Mozilla Firefox\firefox.exe
CB C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
CB C:\Windows\sysWow64\SearchProtocolHost.exe

Autofill Plugins
----------------------------------------------------------
CurrentXpiVersion: 5.0.5.239
CurrentCrxVersion: 5.0.5.239
CurrentOexVersion: 5.0.5.239

Windows Internet Explorer
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Version: 9.0.8112.16421
Installed add-ons:

Name: Adobe PDF Helper for Internet Explorer
Version: 9.4.0.195
Company: Adobe Systems Incorporated

Name: Microsoft Office Document Cache Handler
Version: 14.0.4750.1000
Company: Microsoft Corporation

Name: Microsoft® Windows Live ID Login Helper
Version: 7.250.4225.0
Company: Microsoft Corp.

Name: Superfish IE extention.
Version: 1.2.0.0
Company: Superfish

Mozilla Firefox
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Version: 3.6.21.0
AutoInstalledState: True
ManualInstalledState: False
InstalledPluginInfo.PluginVersion: 5.0.5.239
InstalledPluginInfo.UserDisabled: No
InstalledPluginInfo.AppDisabled: No
Installed add-ons:

Name: Sticky Password Autofill Engine
Version: 5.0.5.239
Description: Autofill web-pages with stored passwords in Sticky Password
Company: Sticky Password developers
Homepage: http://www.stickypassword.com

Name: Window Shopper - Powered by Superfish
Version: 1.2.0.8
Description: Presents visually similar products to you when you shop
Company: Superfish
Homepage: http://www.superfish.com/

OS Info
----------------------------------------------------------
Local language: English (United States)
Local country: United States
OS: Windows 7 Home Premium 6.01.7601 Service Pack 1 (x64)
Administrative rights: True
UAC Enabled: True
Elevation Type: Limited

Log Info:
----------------------------------------------------------
13.09.2011 08:04:16.385 [ACTIVITY_LOG] Info (10005) Application start
13.09.2011 08:04:18.101 [ACTIVITY_LOG] Info (10000) TspSettings.DoLoadSettings() DatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws> spDefaultDatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws>
13.09.2011 08:04:22.066 [ACTIVITY_LOG] Info (10000) Manual un-locking

[ondrej.novak]

Hi msb204,

do you use 32 bit or 64 bit version of Internet Explorer?

Unfortunately at this time Sticky Password doesn't support 64-bit applications. You can run Sticky Password on 64-bit operating systems but only with 32-bit applications.

That's the reason why we don't officially support 64-bit operating systems.

Best regards,

[msb204]

64 bit. Is there anyway to run a 32 bit on windows 7 64 bit?

[ondrej.novak]

Hi msb204,

it should be possible to choose which version would you like to run in Windows Start menu - Programs.

32 bit version is named only "Internet Explorer". 64 bit version should be named "Internet Explorer (64bit)".

Best regards,

[msb204]

That worked.

Thank you for your time and support.