could you please send this issue at firstname.lastname@example.org
It seems that this problem will be more technical and we need to consult it with our technical specialists.
Please attach your System info to the e-mail and note that you´ve already posted this problem at the Forum.
Thank you very much.
The System info file can be found by
1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."
A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.
4) Click the Copy button and paste it in a response to this e-mail.