Internet Explorer 64 bit doesn't have SP icon at top

[caldwemi]

SP 5.0.4.233 works great with Firefox 3.6.1.8 (which I believe is 64bit). But, SP does not work with Internet explorer 8.0.7601 64 bit. In IE I don't get the icon in the upper right corner. I went to SP --> settings --> browser and tried to unintall IE (in order to reinstall) but, I didn't have the option to uninstall.

Is IE 8 64bit supported?

Michelle

[ondrej.novak]

Hi Michelle,

Unfortunately at this time Sticky Password doesn't support 64-bit applications. You can run Sticky Password on 64-bit operating systems but only with 32-bit applications.

That's the reason why we don't officially support 64-bit operating systems.

Running IE in the 32bit mode should resolve this issue.

Best regards,

[lucia]

Hi, Ondrej! Similarly to Michelle's issue, I don't have the S.P. icon at the top. I was using IE8 64-bit, but after reading your reply, I then switched to the other version 32-bit thinking that was the cause, but still S.P. won't show. I made sure under settings IE was enabled in S.P. What could be wrong?

Thanks,

Lucia

[ondrej.novak]

Hi lucia,

thank you for your reply.

1) Click on the Sticky Password System Tray icon
2) Select "Settings"
3) Click on the "Supported browsers" tab and Check if Internet Explorer is listed as "Installed".
4) Check also if Internet Explorer is listed as "Installed" in "Settings" - Caption Button" tab. If it´s not installed, please install it by pressing the "Install" button.

Please let me know if it helped you to resolve your issue.

If it won´t help you, kindly send us the information included in the Sticky Password 'System info' file.

The System info file can be found by

1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."

A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.

4) Click the Copy button and paste it in a response to this e-mail.


Best regards,

[lucia]

Hello, Ondrej. Before I send you the file, I apologize I forgot to mention that the browsers I use are IE and Firefox. S.P. works perfectly well on Firefox. Unders "settings", "supported browsers", it shows both Firefox and IE installed and with a checkmark. However, the IE is greyed out. I also checked my add-ons in IE, but S.P. does not show. Maybe this additional information will help you diagnose the problem. Thanks! Lucia
P.S. Reading your instructions, will I have to install Chrome for S.P. to work?

[ondrej.novak]

Hi lucia,

many thanks for the info.

I´m sorry, I of course thought about Internet Explorer not Google Chrome.

Are you sure that you´re now running the 32bit version of IE please?

kindly send us the information included in the Sticky Password 'System info' file.

The System info file can be found by

1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."

A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.

4) Click the Copy button and paste it in a response to this e-mail.

[lucia]

Hi, Ondrej. Thanks for the reply. I am almost sure I am using IE 32-bit, but below is the info you requested. Regards, Lucia

Sticky Password Info
----------------------------------------------------------
Sticky Password version: FULL 5.0.4.233
Registration code: e259e0ff17497ade53008904d1db7de8
Database file name: C:\Users\%UserName%\Documents\Sticky Passwords\default.pws
Database backup path: C:\Users\%UserName%\Documents\Sticky Passwords\
Database Encryption Parameters: Sticky Password, AES (Rijndael), 256 bits

Sticky Password Common Settings
----------------------------------------------------------
Language: English

Application Files
----------------------------------------------------------
stpass.exe 2.76 MB 20-Jun-11 15:17:30 5.0.4.233
spCapBtn.dll 1.76 MB 20-Jun-11 15:09:08 5.0.4.233
spPCAct.dll 550.83 KB 20-Jun-11 15:09:36 5.0.4.233
spIEBho.dll 1.09 MB 20-Jun-11 15:02:46 5.0.4.233
spportablerun.exe 599.83 KB 20-Jun-11 15:10:04 5.0.4.233
BtfToWd.dll 328.00 KB 18-Jan-11 16:26:42
btwapi.dll 496.00 KB 18-Jan-11 16:26:42 5.1.0.3100
unzip32.dll 100.00 KB 18-Jan-11 16:26:42 5.5.2.0
stpass.CSY 983.50 KB 20-Jun-11 15:15:06
stpass.ENU 974.50 KB 20-Jun-11 15:14:12
stpass.FR 1 002.00 KB 20-Jun-11 15:14:38
stpass.DE 998.50 KB 20-Jun-11 15:14:38
stpass.RUS 1 006.00 KB 20-Jun-11 15:14:10
Language\stpass.CSY.lng 108.56 KB 20-Jun-11 15:13:42
Language\stpass.ntv.lng 102.64 KB 20-Jun-11 15:13:42
Language\stpass.ENU.lng 101.46 KB 20-Jun-11 15:13:44
Language\stpass.FR.lng 112.15 KB 20-Jun-11 15:13:44
Language\stpass.DE.lng 112.22 KB 20-Jun-11 15:13:42
Language\stpass.RUS.lng 108.04 KB 20-Jun-11 15:13:46

Running Processes
----------------------------------------------------------
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe
C:\Program Files (x86)\Sony\VAIO Event Service\VESMgr.exe
C:\Windows\SysWOW64\DllHost.exe
CB C:\Program Files (x86)\Sony\VAIO Event Service\VESMgrSub.exe
C:\Users\%UserName%\AppData\Local\Google\Update\1.3.21.65\GoogleCrashHandler.exe
CB C:\Program Files (x86)\IE New Window Maximizer\iemaximizer.exe
CB C:\Program Files (x86)\MSGTAG Status\MSGTAGStatus.exe
CB C:\Program Files (x86)\WizMouse\WizMouse.exe
CB C:\Program Files (x86)\ATnotes\ATnotes.exe
CB C:\Program Files (x86)\Sticky Password\stpass.exe
CB C:\Program Files (x86)\Clipdiary\clipdiary.exe
CB C:\Program Files (x86)\ResizeEnable\ResizeEnableRunner.exe
CB C:\Program Files (x86)\Proxomitron Naoko-4\Proxomitron.exe
CB C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe
CB C:\Program Files (x86)\Snipping Tool2\SnipMgr.exe
CB C:\Program Files (x86)\Mozilla Firefox\firefox.exe
CB C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
CB C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

Autofill Plugins
----------------------------------------------------------
CurrentXpiVersion: 5.0.4.233
CurrentCrxVersion: 5.0.4.233
CurrentOexVersion: 5.0.4.233

Windows Internet Explorer
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Version: 8.0.7600.16800
Installed add-ons:

Name: Adobe PDF Helper for Internet Explorer
Version: 10.0.0.396
Company: Adobe Systems Incorporated

Name: Adds classic Windows Explorer features
Version: 1.0.1.0
Company: IvoSoft

Name: Google Toolbar
Version: 7.1.1920.1238
Company: Google Inc.

Name: GoogleToolbarNotifier
Version: 5.7.6406.1642
Company: Google Inc.

Name: Java(TM) Platform SE binary
Version: 6.0.180.7
Company: Sun Microsystems, Inc.

Mozilla Firefox
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Version: 5.0.0.0
AutoInstalledState: True
ManualInstalledState: False
InstalledPluginInfo.PluginVersion: 5.0.4.233
InstalledPluginInfo.UserDisabled: No
InstalledPluginInfo.AppDisabled: No
Installed add-ons:

Name: Sticky Password Autofill Engine
Version: 5.0.4.233
Company: Sticky Password developers
Homepage: http://www.stickypassword.com

OS Info
----------------------------------------------------------
Local language: English (United States)
Local country: United States
OS: Windows 7 Home Premium 6.01.7600 (x64)
Administrative rights: True
UAC Enabled: False

Log Info:
----------------------------------------------------------
10.08.2011 11:21:56.804 [ACTIVITY_LOG] Info (10005) Application start
10.08.2011 11:21:56.913 [ACTIVITY_LOG] Info (10000) TspSettings.DoLoadSettings() DatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws> spDefaultDatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws>
10.08.2011 11:21:58.521 [ACTIVITY_LOG] Info (10000) Manual un-locking

[ondrej.novak]

Hi Lucia,

thank you for your reply.

You wrote that Internet Explorer is grayed in Settings - Supported Browsers. Could you please send me a screenshot of this dialog?

Also if it´s possible please send me a screenshot of the "About Internet Explorer" dialog. It´s available in the menu of Internet Explorer.

Is the autofill feature working in your Internet Explorer when you launch an account from the Sticky Password system tray menu please?

Best regards,

[lucia]

Hello, Ondrej!

Yes, S.P. works in IE if I launch an account from the system tray menu.

I have attached the two screen shots you requested. I noticed that it's not that the IE is greyed out in Settings, it 's the check mark that looks faint., and maybe that is not even relevant. I'm sorry!

Thanks for your help

Lucia

[ondrej.novak]

Hi Lucia,

thank you for your reply.

Could you please also confirm if Internet Explorer is checked as "Installed" in "Settings" - Caption Button" tab?

Please let me know.

Best regards,

[lucia]

Hello, Ondrej. Sorry about the delay in replying. First of all, all of the sudden, Sticky Password icon is showing in IE. I did not do anything and it just simply re-appeared by itself! Anyways, to answer your last question, S.P. shows "instaled" for IE in "caption button"~.

Thanks for your help,

Lucia

[ondrej.novak]

Hi lucia,

thank you for your reply.

Please let me know if you´ll be experiencing further problems.

Best regards,