Sticky Password forum

by **jeanm1242** » Wed Jun 29, 2011 6:08 pm

Hello,
I tried your SP-trial 5.0.4.233 on XP SP3 with Avira antivirus V10, and got an error message:
"Error Movefile code 32" (see attachement), for many files in the installation directory.
SP start an infinite cycle "restart windows, ...".
Trying to install it with Avira (Guard, Mailguard, Webguard), desactivated and got the same problem.
Installing SP under Windows safe mode solve the problem.
Desinstalling AVIRA V10 and installing SP, solved the problem.
Is there any fix, as i do not want to buy this product if I get other "Code 32", using it later.
Note that i saw a post relating the same problem with an older SP version:
http://www.stickypassword.fr/forum/view ... =30&t=6527
Thanks for any anwser.

by **ondrej.novak** » Mon Jul 11, 2011 12:40 pm

Hi Jeanm1242,

is your AVIRA up to date please? Is this issue permanent?

We´ll do our best to resolve this issue.

Best regards,

by **jeanm1242** » Tue Jul 12, 2011 11:34 am

Hello, ondrej.novak
Yes my AVIRA PREMIUM is the latest (V10), with the up to date virus database.
I found that, if i deactivate the service "AVIRA Guard" under Windows safe mode, the SPM installation is correct under Windows normal mode (of course i must reactivate it after installation).
Note i am running under Windows XP SP3, with all Windows updates.
Thanks to correct the problem..
Regards
Jean

by **jeanm1242** » Fri Jul 22, 2011 11:03 am

Hello,
Any news/correction to my problem ??
Thanks for any answer

by **petr.pinkas** » Fri Jul 22, 2011 2:08 pm

Hello, this is probably a matter of Avira, which block some processes. Sticky Password is between them. Is there any way to whitelist our application in Avira?

by **jeanm1242** » Tue Jul 26, 2011 9:55 am

Hello,
I tried to enable all in Avira for the SP installation process, without success.
As already posted, i tried also to install it with Avira (Guard, Mailguard, Webguard), desactivated and got the same problem.
Yes it seems that it is an Avira problem (locking the "Movefile"), but SP is the only one installation software, with this problem... on my XP-SP3...
Regards

by **jeanm1242** » Wed Aug 31, 2011 9:05 am

Hello,
After many complaints to Avira support, i got a new upgrade by Avira (V-10.2.0.132), and ... no more "error code 32" during installation.
It was really an Avira problem.
Thanks for all.

by **ondrej.novak** » Wed Aug 31, 2011 10:26 am

Hi Jeanm1242,

thank you for the info.

Best regards,

Sticky Password forum

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