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import..

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import..

Postby ciro » Thu Jun 23, 2011 6:46 pm

Hi
I'm trying the program but I have a problem: can not import the previously saved passwords from browsers.

When I click on import from the window of "menage a database" does not open new window and the program freezes itself and the browsers and I must reboot vista to exit.

I try to uninstall anr re-install but nothing change.

Were i find the wizard ? (maeby help..)

I use opera and firefox, whit vista and avast...
ciro
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Re: import..

Postby ondrej.novak » Fri Jun 24, 2011 1:48 pm

Dear ciro,

could you please send me your system info?

The System info file can be found by

1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."

A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.

4) Click the Copy button and paste it in a response to this e-mail.

How many accounts do you already have in the Sticky Password database please?

Best regards,
Ondrej Novak
Sticky Password Team

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Re: import..

Postby ciro » Mon Jun 27, 2011 9:11 am

I have only 8 accounts in the database.


The system info:

Sticky Password Info
----------------------------------------------------------
Sticky Password version: TRIAL 5.0.4.233
Trial days total: 30
Trial days left: 20
Database file name: C:\Users\%UserName%\Documents\Sticky Passwords\default.pws
Database backup path: C:\Users\%UserName%\Documents\Sticky Passwords\
Database Encryption Parameters: Sticky Password, AES (Rijndael), 256 bits

Sticky Password Common Settings
----------------------------------------------------------
Language: English

Application Files
----------------------------------------------------------
stpass.exe 2,76 MB 20/06/2011 15.17.30 5.0.4.233
spCapBtn.dll 1,76 MB 20/06/2011 15.09.08 5.0.4.233
spPCAct.dll 550,83 KB 20/06/2011 15.09.36 5.0.4.233
spIEBho.dll 1,09 MB 20/06/2011 15.02.46 5.0.4.233
spportablerun.exe 599,83 KB 20/06/2011 15.10.04 5.0.4.233
BtfToWd.dll 328,00 KB 18/01/2011 16.26.42
btwapi.dll 496,00 KB 18/01/2011 16.26.42 5.1.0.3100
unzip32.dll 100,00 KB 18/01/2011 16.26.42 5.5.2.0
stpass.CSY 983,50 KB 20/06/2011 15.15.06
stpass.ENU 974,50 KB 20/06/2011 15.14.12
stpass.FR 1 002,00 KB 20/06/2011 15.14.38
stpass.DE 998,50 KB 20/06/2011 15.14.38
stpass.RUS 1 006,00 KB 20/06/2011 15.14.10
Language\stpass.CSY.lng 108,56 KB 20/06/2011 15.13.42
Language\stpass.ntv.lng 102,64 KB 20/06/2011 15.13.42
Language\stpass.ENU.lng 101,46 KB 20/06/2011 15.13.44
Language\stpass.FR.lng 112,15 KB 20/06/2011 15.13.44
Language\stpass.DE.lng 112,22 KB 20/06/2011 15.13.42
Language\stpass.RUS.lng 108,04 KB 20/06/2011 15.13.46

Running Processes
----------------------------------------------------------
CB C:\Windows\system32\taskeng.exe
CB C:\Program Files\Soluto\soluto.exe
CB C:\Windows\system32\Dwm.exe
CB C:\Windows\Explorer.EXE
CB C:\Windows\system32\conime.exe
CB C:\Program Files\Windows Defender\MSASCui.exe
CB C:\Program Files\ASUS\Ai Suite\AiNap\AiNap.exe
CB C:\Program Files\ASUS\ASUS Remote\RemoteControlAppl.exe
CB C:\Program Files\Analog Devices\Core\smax4pnp.exe
CB C:\Program Files\Alwil Software\Avast5\AvastUI.exe
CB C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe
CB C:\Program Files\ASUS\Drive Xpert\DriveXpert.exe
CB C:\Program Files\Binnerup Consult\My Movies Collection Management\My Movies Tray.exe
CB C:\Program Files\Sticky Password\stpass.exe
CB C:\Program Files\Windows Media Player\wmpnscfg.exe
CB c:\program files\common files\ulead systems\autodetector\monitor.exe
CB C:\Program Files\CyberLink\PowerCinema\PCMService.exe
CB C:\Program Files\Common Files\Java\Java Update\jusched.exe
CB C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
CB c:\program files\brother\brmfcmon\brmfcwnd.exe
CB c:\program files\brother\brmfcmon\BrMfimon.exe
CB C:\Program Files\FreePOPs\freepopsd.exe
CB C:\Program Files\MiPony\MiPony.exe

Autofill Plugins
----------------------------------------------------------
CurrentXpiVersion: 5.0.4.233
CurrentCrxVersion: 5.0.4.233
CurrentOexVersion: 5.0.4.233

Windows Internet Explorer
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files\Internet Explorer\IEXPLORE.EXE
Version: 9.0.8112.16421
Installed add-ons:

Name: Adobe PDF Helper for Internet Explorer
Version: 8.3.0.280
Company: Adobe Systems Incorporated

Name: RealPlayer Download and Record Plugin
Version: 12.0.1.633
Company: RealPlayer

Name: DivX Web Player version 2.1.0.900
Version: 2.1.0.900
Company: DivX, LLC

Name: DivX Web Player version 2.1.0.900
Version: 2.1.0.900
Company: DivX, LLC

Name:
Version: 841.0.0.0

Name: Java(TM) Platform SE binary
Version: 6.0.200.2
Company: Sun Microsystems, Inc.

Mozilla Firefox
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files\Mozilla Firefox\firefox.exe
Version: 3.6.16.0
AutoInstalledState: True
ManualInstalledState: False
InstalledPluginInfo.PluginVersion: 5.0.4.233
InstalledPluginInfo.UserDisabled: No
InstalledPluginInfo.AppDisabled: No
Installed add-ons:

Name: Microsoft .NET Framework Assistant
Version: 1.2.1
Company: Microsoft
Homepage: http://www.microsoft.com/

Name: DownThemAll!
Version: 2.0
Company: Federico Parodi, Stefano Verna, Nils Maier
Homepage: http://downthemall.net/

Name: Torbutton
Version: 1.2.5
Company: Mike Perry & Scott Squires
Homepage: https://www.torproject.org/torbutton

Name: Java Console
Version: 6.0.18

Name: Free Download Manager plugin
Version: 1.3.4
Company: FreeDownloadManager.ORG
Homepage: http://freedownloadmanager.org/

Name: DivX Plus Web Player HTML5 <video>
Version: 2.1.0.900
Company: DivX, Inc.
Homepage: http://www.divx.com/en/software/divx-plus/web-player

Name: DivX HiQ
Version: 2.1.0.900
Company: DivX, Inc.
Homepage: http://www.divx.com/en/software/divx-plus/web-player

Name: RealPlayer Browser Record Plugin
Version: 14.0.2
Company: Real Networks, Inc.
Homepage: http://www.real.com

Name: Screengrab
Version: 0.96.3
Company: Andy Mutton
Homepage: http://www.screengrab.org/

Name: Easy Youtube Video Downloader
Version: 4.1
Company: Deepesh Agarwal
Homepage: http://Free-Video-Downloader.com/

Name: Sticky Password Autofill Engine
Version: 5.0.4.233
Company: Sticky Password developers
Homepage: http://www.stickypassword.com

Opera
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files\Opera\opera.exe
Version: 11.11.2109.0
AutoInstalledState: True
ManualInstalledState: False
InstalledPluginInfo.PluginVersion: 5.0.4.233
InstalledPluginInfo.UserDisabled: No
InstalledPluginInfo.AppDisabled: No

OS Info
----------------------------------------------------------
Local language: Italiano (Italia)
Local country: Italia
OS: Windows Vista Home Premium 6.00.6002 Service Pack 2 (x86)
Administrative rights: True
UAC Enabled: True
Elevation Type: Limited

Log Info:
----------------------------------------------------------
27.06.2011 07.46.11.096 [ACTIVITY_LOG] Info (10005) Application start
27.06.2011 07.46.11.985 [ACTIVITY_LOG] Info (10000) TspSettings.DoLoadSettings() DatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws> spDefaultDatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws>
27.06.2011 07.46.15.100 [ACTIVITY_LOG] Info (10000) Manual un-locking
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Re: import..

Postby ciro » Wed Jun 29, 2011 6:28 pm

Any idea ? :?
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Re: import..

Postby ondrej.novak » Thu Jun 30, 2011 10:40 am

Hi ciro,

we´re analyzing this issue. We´ll let you know as soon as possible.

Best regards,
Ondrej Novak
Sticky Password Team

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Re: import..

Postby ciro » Fri Jul 08, 2011 10:52 am

up... :oops:
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Re: import..

Postby ondrej.novak » Tue Jul 12, 2011 1:24 pm

Hi ciro,

In order to resolve the problem, please assist us with getting more information about the problem you are experiencing.

Please try to perform these steps:

1. Close Sticky Password.
2. Press Start -> Run (or press Win+R hotkeys)
3. Run next command: "C:\Program Files\Sticky Password\stpass.exe" /restarted /tracefile="TRACE_FILE_NAME"
where TRACE_FILE_NAME – path to the trace file, for example “D:\sptrace.txt”

4. Try to open Import dialog
5. When the issue appears, attach created text file to your reply.

Best regards,
Ondrej Novak
Sticky Password Team

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Re: import..

Postby ciro » Tue Jul 12, 2011 6:21 pm

This is the file
sptrace.zip
(10.79 KiB) Downloaded 115 times
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Re: import..

Postby ciro » Fri Jul 15, 2011 8:12 am

excuse me if I insist...but my trial will expire in 2 days.
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Re: import..

Postby ondrej.novak » Fri Jul 15, 2011 2:29 pm

Dear ciro,

I would like to assure you that we´re working on this issue.

I will send you a special License Key that will extend your trial period.

Could I send it to the e-mail address camellostanco@libero.it please?

Best regards,
Ondrej Novak
Sticky Password Team

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Re: import..

Postby ciro » Fri Jul 15, 2011 4:19 pm

ondrej.novak wrote:
Could I send it to the e-mail address camellostanco@libero.it please?



Yes, thank you.


Best regards,
ciro
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Re: import..

Postby ondrej.novak » Tue Jul 26, 2011 1:10 pm

Hi ciro,

do you have any other password managers please?

From which browser would you like to import your passwords (please send me also the version of this browser).

Best regards,
Ondrej Novak
Sticky Password Team

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Re: import..

Postby ciro » Tue Jul 26, 2011 2:50 pm

no, i have only Sticky.

Import from Opera Vers. 11.50 Build 1074 and Firefox 5.0.1.

Best regards
ciro
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Re: import..

Postby ciro » Tue Jul 26, 2011 2:59 pm

to be precise, I downloaded firefox 5.0.1 today, before I used the 3.6
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Re: import..

Postby ondrej.novak » Fri Jul 29, 2011 12:05 pm

Hi ciro,

could you please try to uninstall Sticky Password without saving parameters (you will be asked during uninstallation) and then to reinstall it?

Please let me know.

Best regards,
Ondrej Novak
Sticky Password Team

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Re: import..

Postby ciro » Tue Aug 02, 2011 8:28 am

I try but nothig change... :cry:
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Re: import..

Postby ondrej.novak » Thu Aug 04, 2011 1:40 pm

Hi ciro,

we prepared a special build for you, which should help to resolve your issue.

Please perform following steps:

1. Download and install the special Sticky Password build:
http://download.stickypassword.com/debu ... 500195.exe

2. Close Sticky Password.

3. Press Start -> Run (or press Win+R hotkeys)

4. Run next command:
"C:\Program Files\Sticky Password\stpass.exe" /restarted /tracefile="TRACE_FILE_NAME"
where TRACE_FILE_NAME – path to the trace file, for example “D:\sptrace.txt”

5. Go to the Manage Database.

6. Press Import.

7. Attach created text file in a response to post.

8. Also please attach your System information to this e-mail (systray -> Help - System info)

Best regards,
Ondrej Novak
Sticky Password Team

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Re: import..

Postby ciro » Thu Aug 04, 2011 5:14 pm

Done:

Sticky Password Info
----------------------------------------------------------
Sticky Password version: EVAL 5.0.0.195
Trial days total: 60
Trial days left: 44
Registration code: 83aed24d66dadd8dbe2f324999c5152b
Database file name: C:\Users\%UserName%\Documents\Sticky Passwords\default.pws
Database backup path: C:\Users\%UserName%\Documents\Sticky Passwords\
Database Encryption Parameters: Sticky Password, AES (Rijndael), 256 bits

Sticky Password Common Settings
----------------------------------------------------------
Language: italiano

Application Files
----------------------------------------------------------
stpass.exe 2,76 MB 04/08/2011 23.53.28 5.0.0.195
spCapBtn.dll 1,76 MB 04/08/2011 23.52.48 5.0.0.195
spPCAct.dll 550,83 KB 04/08/2011 23.52.50 5.0.0.195
spIEBho.dll 1,09 MB 04/08/2011 23.52.36 5.0.0.195
spportablerun.exe 599,83 KB 04/08/2011 23.52.54 5.0.0.195
BtfToWd.dll 328,00 KB 03/08/2011 22.26.58
btwapi.dll 496,00 KB 03/08/2011 22.26.58 5.1.0.3100
unzip32.dll 100,00 KB 03/08/2011 22.26.58 5.5.2.0
stpass.CSY 982,00 KB 04/08/2011 23.53.12
stpass.ENU 973,00 KB 04/08/2011 23.53.10
stpass.FR 999,00 KB 04/08/2011 23.53.10
stpass.DE 996,00 KB 04/08/2011 23.53.10
stpass.IT 990,50 KB 04/08/2011 23.53.12
stpass.RUS 1 004,50 KB 04/08/2011 23.53.10
stpass.ES 992,50 KB 04/08/2011 23.53.10
Language\stpass.CSY.lng 106,88 KB 04/08/2011 23.53.08
Language\stpass.ntv.lng 101,28 KB 04/08/2011 23.53.08
Language\stpass.ENU.lng 99,85 KB 04/08/2011 23.53.08
Language\stpass.FR.lng 110,15 KB 04/08/2011 23.53.08
Language\stpass.DE.lng 110,35 KB 04/08/2011 23.53.08
Language\stpass.IT.lng 105,31 KB 04/08/2011 23.53.08
Language\stpass.RUS.lng 106,50 KB 04/08/2011 23.53.08
Language\stpass.ES.lng 107,85 KB 04/08/2011 23.53.08

Running Processes
----------------------------------------------------------
CB C:\Windows\system32\taskeng.exe
CB C:\Windows\system32\Dwm.exe
CB C:\Program Files\Soluto\soluto.exe
CB C:\Windows\Explorer.EXE
CB C:\Program Files\Windows Defender\MSASCui.exe
CB C:\Program Files\ASUS\Ai Suite\AiNap\AiNap.exe
CB C:\Windows\system32\conime.exe
CB C:\Program Files\ASUS\ASUS Remote\RemoteControlAppl.exe
CB C:\Program Files\Analog Devices\Core\smax4pnp.exe
CB C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe
CB C:\Program Files\ASUS\Drive Xpert\DriveXpert.exe
CB C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
CB C:\Program Files\facemoods.com\facemoods\1.4.17.7\facemoodssrv.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
CB C:\Program Files\Sticky Password\stpass.exe
CB C:\Program Files\Windows Media Player\wmpnscfg.exe
CB C:\Program Files\Common Files\Ulead Systems\AutoDetector\monitor.exe

Autofill Plugins
----------------------------------------------------------
CurrentXpiVersion: 5.0.0.195
CurrentCrxVersion: 5.0.0.195
CurrentOexVersion: 5.0.0.195

Windows Internet Explorer
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files\Internet Explorer\IEXPLORE.EXE
Versione: 9.0.8112.16421
Installed add-ons:

Name:
Version: 1.4.17.0
Company: facemoods.com BHO

Name:
Version: 841.0.0.0

Name: Adobe PDF Helper for Internet Explorer
Version: 8.3.0.280
Company: Adobe Systems Incorporated

Name: DivX Web Player version 2.1.0.900
Version: 2.1.0.900
Company: DivX, LLC

Name: DivX Web Player version 2.1.0.900
Version: 2.1.0.900
Company: DivX, LLC

Name: Java(TM) Platform SE binary
Version: 6.0.220.4
Company: Sun Microsystems, Inc.

Name: RealPlayer Download and Record Plugin
Version: 12.0.1.633
Company: RealPlayer

Mozilla Firefox
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files\Mozilla Firefox\firefox.exe
Versione: 5.0.1.0
AutoInstalledState: True
ManualInstalledState: False
InstalledPluginInfo.PluginVersion: 5.0.0.195
InstalledPluginInfo.UserDisabled: No
InstalledPluginInfo.AppDisabled: No
Installed add-ons:

Name: DownThemAll!
Version: 2.0.7
Description: The mass downloader for Firefox
Company: Federico Parodi, Stefano Verna, Nils Maier
Homepage: http://downthemall.net/

Name: Easy YouTube Video Downloader
Version: 5.2
Description: Fastest, easiest YouTube downloader
Company: Alactro LLC
Homepage: http://www.bestvideodownloader.com

Name: Facemoods
Version: 1.2.1
Description: Facemoods - Facebook chat emoticons, smileys, winks and much more!!!
Company: Volo-Net
Homepage: http://facemoods.com

Name: Java Console
Version: 6.0.22

Name: Java Console
Version: 6.0.18

Name: Screengrab
Version: 0.96.3
Description: Saves a web-page as an image
Company: Andy Mutton
Homepage: http://www.screengrab.org/

Name: Sticky Password Autofill Engine
Version: 5.0.0.195
Description: Autofill web-pages with stored passwords in Sticky Password
Company: Sticky Password developers
Homepage: http://www.stickypassword.com

Opera
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files\Opera\opera.exe
Versione: 11.50.1074.0
AutoInstalledState: True
ManualInstalledState: False
InstalledPluginInfo.PluginVersion: 5.0.0.195
InstalledPluginInfo.UserDisabled: No
InstalledPluginInfo.AppDisabled: No
Installed add-ons:

Name: Sticky Password Autofill Engine
Version: 5.0.0.195
Description: Autofill web-pages with stored passwords in Sticky Password
Author: Sticky Password developers
Homepage: http://www.stickypassword.com

OS Info
----------------------------------------------------------
Local language: Italiano (Italia)
Local country: Italia
OS: Windows Vista Home Premium 6.00.6002 Service Pack 2 (x86)
Administrative rights: True
UAC Enabled: True
Elevation Type: Limited

Log Info:
----------------------------------------------------------
04.08.2011 17.07.37.288 [ACTIVITY_LOG] Info (10005) Application start
04.08.2011 17.07.38.255 [ACTIVITY_LOG] Info (10000) TspSettings.DoLoadSettings() DatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws> spDefaultDatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws>
04.08.2011 17.07.40.919 [ACTIVITY_LOG] Info (10000) Manual un-locking
Attachments
sptrace.zip
(11.01 KiB) Downloaded 102 times
ciro
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Re: import..

Postby ondrej.novak » Fri Aug 05, 2011 4:10 pm

Hi ciro,

many thanks for the info.

Sticky Password hangs when you´re trying to get your accounts from Opera. It seems that some data in Opera cause this issue.

Do you have a lot of accounts in Opera? Isn´t it possible to add it to the database manually? When you will login to an account, Sticky Password will offer you to add an account for the site to the Database.

Do you have already some data in your Sticky Password database please?

The problem could be caused by only one single account. It could be really difficult to find it.

Best regards,
Ondrej Novak
Sticky Password Team

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Re: import..

Postby ciro » Mon Aug 08, 2011 8:54 am

hi, andrej

yes i have a lot of accounts in opera..

And yes again, i have 8 account in the Sticky password database.
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