Disappearing caption button in Firefox

[TMorcinek]

HI,
I am using Sticky Password Pro 5.0.5.239 and Firefox last version (in Windows XP Profesional, 32bit).
The caption button time to time disappears and I do not know why. It is not all the time but if it happens I do not know how can I get it back.
It is not the case when this button dissapears because Sticky Password in locked. I tried to change this option in settings also and no change.
I tried to exit from Sticky Passoword and start it again - no change.
In settings of caption button I am using the position number of the button = 1 (which makes a space between caption button and the three buttons of Firefox window at the upper-right corner). In case this button dissapeared I tried also to change this settin, but it also did not bring the buton back.
Thank you for any idea, why is the button disappearing and in case it disappears how to bring it back.
T.

[ondrej.novak]

Hi TMorcinek,

does it happen at random? Or after some operation?

If the button disappears, please navigate to Settings - Supported browsers and check if Firefox is listed as "Installed". If it´s not installed, install it by pressing the "Install" button. If it´s installed, uninstall it by pressing the "Uninstall" button and then reinstall it by pressing the "Install" button".

Check also if the Caption Button is installed in Firefox in Settings - Caption Button.

Best regards,

[TMorcinek]

Hi,
I have not noticed any specific situation yet when it disappears. If I recognize any I will write it here.
At the moment is the button at its place.

Firefox is listed as Installed in Sticky Password settings.

But I do not understand this sentence from your reply:
"Check also if the Caption Button is installed in Firefox in Settings - Caption Button."
Where should be Caption Button in Firefox Settings? I have it in listed in Add-ons Manager - Extensions.

Thaks for explanation.
T.

[ondrej.novak]

Hi,

I´m sorry. I mean if the Caption Button is installed FOR Firefox in Settings - Caption Button.

Best regards,

[TMorcinek]

Hi,
My caption button disappeared again. It is not easy to notice the exact moment, when it is not any more at its place, while I am not paying attention all the time to its place and I find it out at the moment I am going to use this button.
But my suspicion is that it can happen after recovering Windows from hibernation. I am using hibernation instead of shutting down as standard. I have Windows XP Professional with all updates.
Your advice to uninstall caption button from Firefox and install it again helped. So now I can solve the situation but of course it is not very pleasant to do it while it needs to exit Firefox and I have usually opened many tabs and in this case Firefox usually needs a lot of time to finish the exiting process.
By,
T.

[ondrej.novak]

Hi,

do you have this problem only in Firefox please?

In order to assist us in resolving your issue, kindly send us the information included in the Sticky Password 'System info' file.

The System info file can be found by

1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."

A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.

4) Click the Copy button and paste it in a response to this e-mail.

[TMorcinek]

Hi,
I am using only Firefox, so for me it happens only in Firefox.
Here are the system info:

Sticky Password Info
----------------------------------------------------------
Sticky Password version: FULL 5.0.5.239
Registration code: e07ba154c8170c91493bab2ff29c3995
Database file name: C:\Documents and Settings\%UserName%\Dokumenty\Dokumenty starsi\Sticky Passwords\default.pws
Database backup path: C:\Documents and Settings\%UserName%\Dokumenty\Dokumenty starsi\Sticky Passwords\
Database Encryption Parameters: Sticky Password, AES (Rijndael), 256 bits

Sticky Password Common Settings
----------------------------------------------------------
Language: čeština

Application Files
----------------------------------------------------------
stpass.exe 2,76 MB 17.8.2011 2:24:14 5.0.5.239
spCapBtn.dll 1,76 MB 17.8.2011 2:23:40 5.0.5.239
spPCAct.dll 550,83 KB 17.8.2011 2:23:42 5.0.5.239
spIEBho.dll 1,09 MB 17.8.2011 2:23:26 5.0.5.239
spportablerun.exe 599,83 KB 17.8.2011 2:23:44 5.0.5.239
BtfToWd.dll 328,00 KB 18.1.2011 16:26:42
btwapi.dll 496,00 KB 18.1.2011 16:26:42 5.1.0.3100
unzip32.dll 100,00 KB 17.8.2011 1:29:12 5.5.2.0
stpass.CSY 982,50 KB 17.8.2011 2:24:02
stpass.ENU 973,50 KB 17.8.2011 2:24:00
stpass.FR 1 000,50 KB 17.8.2011 2:24:00
stpass.DE 997,00 KB 17.8.2011 2:24:00
stpass.RUS 1 005,50 KB 17.8.2011 2:24:00
stpass.ES 993,00 KB 17.8.2011 2:24:00
Language\stpass.CSY.lng 107,75 KB 17.8.2011 2:23:58
Language\stpass.ntv.lng 102,05 KB 17.8.2011 2:23:58
Language\stpass.ENU.lng 100,73 KB 17.8.2011 2:23:58
Language\stpass.FR.lng 111,31 KB 17.8.2011 2:23:58
Language\stpass.DE.lng 111,43 KB 17.8.2011 2:23:58
Language\stpass.RUS.lng 107,39 KB 17.8.2011 2:23:58
Language\stpass.ES.lng 108,60 KB 17.8.2011 2:23:58

Running Processes
----------------------------------------------------------
\SystemRoot\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Zentimo\ZentimoService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Creative\Shared Files\CTAudSvc.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\soft602\602updsvc\602updsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\PROGRA~1\GFI\GFIBAC~1\GFIHInst.exe
C:\PROGRA~1\GFI\GFIBAC~1\GFIHSC~1.EXE
C:\WINDOWS\system32\imapi.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\system32\svchost.exe
CB C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\System32\alg.exe
CB C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
CB C:\WINDOWS\system32\nvraidservice.exe
CB C:\Program Files\Analog Devices\Core\smax4pnp.exe
CB C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
CB C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
CB C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
CB C:\Program Files\Labtec\Keyboard\V5.1\kbdap32a.exe
C:\Program Files\Common Files\Hewlett-Packard\HP Device Communication Services\Appinterfaces\HPDeviceService.exe
CB C:\Program Files\Hewlett-Packard\HP Easy Printer Care\HPPRun.exe
CB C:\Program Files\Software602\Print2PDF\Print2PDF.exe
CB C:\WINDOWS\system32\RunDll32.exe
CB C:\PROGRAM FILES\Unlocker\UNLOCKERASSISTANT.EXE
CB C:\PROGRAM FILES\CleanMem\MINI_MONITOR.EXE
CB C:\Program Files\HP\ToolBoxFX\bin\HPTLBXFX.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
CB C:\WINDOWS\system32\ctfmon.exe
CB C:\PROGRAM FILES\WINSPLIT REVOLUTION\WinSplit.exe
CB C:\Program Files\KeePass Password Safe 2\KeePass.exe
CB C:\Program Files\SlimDrivers\SlimDrivers.exe
CB C:\Program Files\PhraseExpress\phraseexpress.exe
CB C:\Program Files\TenClips\TenClips.exe
C:\WINDOWS\System32\svchost.exe
CB C:\Program Files\Sticky Password\stpass.exe
CB C:\Program Files\Common Files\Hewlett-Packard\HP Device Communication Services\AppInterfaces\HPDeviceHost.exe
CB C:\WINDOWS\system32\taskmgr.exe
CB C:\Program Files\Free Download Manager\fdm.exe
CB C:\Program Files\Outlook Express\msimn.exe
CB C:\WINDOWS\system32\wuauclt.exe
CB C:\Program Files\Mozilla Firefox\firefox.exe
CB C:\Program Files\Mozilla Firefox\plugin-container.exe
CB C:\Program Files\Microsoft Office\Office\WINWORD.EXE

Autofill Plugins
----------------------------------------------------------
CurrentXpiVersion: 5.0.5.239
CurrentCrxVersion: 5.0.5.239
CurrentOexVersion: 5.0.5.239

Windows Internet Explorer
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files\Internet Explorer\iexplore.exe
Verze: 8.0.6001.18702
Installed add-ons:

Name:
Version: 978.0.0.0

Name: Java(TM) Platform SE binary
Version: 6.0.260.3
Company: Sun Microsystems, Inc.

Name: Java(TM) Quick Starter binary
Version: 6.0.260.3
Company: Sun Microsystems, Inc.

Mozilla Firefox
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files\Mozilla Firefox\firefox.exe
Verze: 6.0.1.0
AutoInstalledState: True
ManualInstalledState: False
InstalledPluginInfo.PluginVersion: 5.0.5.239
InstalledPluginInfo.UserDisabled: Ne
InstalledPluginInfo.AppDisabled: Ne
Installed add-ons:

Name: Free Download Manager plugin
Version: 1.5.5
Description: Free Download Manager integration with Firefox browser
Company: FreeDownloadManager.ORG
Homepage: http://freedownloadmanager.org/

Name: Java Quick Starter
Version: 1.0

Name: Microsoft .NET Framework Assistant
Version: 0.0.0
Description: Adds ClickOnce support and the ability to report installed
Company: Microsoft
Homepage: http://www.windowsclient.net/

OS Info
----------------------------------------------------------
Local language: Čeština
Local country: Česká republika
OS: Windows XP Professional 5.01.2600 Service Pack 3 (x86)
Administrative rights: True

Log Info:
----------------------------------------------------------
31.08.2011 20:12:01.859 [ACTIVITY_LOG] Info (10005) Application start
31.08.2011 20:12:02.234 [ACTIVITY_LOG] Info (10000) TspSettings.DoLoadSettings() DatabaseFileName=<C:\Documents and Settings\%UserName%\Dokumenty\Dokumenty starsi\Sticky Passwords\default.pws> spDefaultDatabaseFileName=<C:\Documents and Settings\%UserName%\Dokumenty\Sticky Passwords\default.pws>
31.08.2011 20:12:04.281 [ACTIVITY_LOG] Info (10000) Manual un-locking
31.08.2011 20:13:19.640 [ACTIVITY_LOG] Info (10000) MenuAbout
31.08.2011 20:31:29.281 [ACTIVITY_LOG] Info (10000) Settings
01.09.2011 11:35:26.968 [ACTIVITY_LOG] Info (10000) Manual un-locking
01.09.2011 14:49:24.468 [ACTIVITY_LOG] Info (10000) Settings
01.01.2008 00:29:17.515 [ACTIVITY_LOG] Info (10000) Manual un-locking
04.09.2011 21:10:31.171 [ACTIVITY_LOG] Info (10000) Manual un-locking
05.09.2011 10:03:58.296 [ACTIVITY_LOG] Info (10000) Manual un-locking
05.09.2011 13:13:36.687 [ACTIVITY_LOG] Info (10000) Settings
06.09.2011 07:53:37.234 [ACTIVITY_LOG] Info (10000) Manual un-locking
11.09.2011 18:53:10.835 [ACTIVITY_LOG] Info (10000) MenuCheckUpdates

[TMorcinek]

Addition:
Now I restarted Windows and opened Firefox and the caption button is not visible.
So it is not happening only after recovering Windows from hibernation.
T.

[TMorcinek]

Hi,
is there anything new about the problem with disapearing caption button?
It is still happening to me. Even restarting Windows sometimes do not help.
And your advice to uninstal and again isntal the add-on to Firefox also do not work each time.
By,
T.

[ondrej.novak]

Hi,

our developers unfortunately haven´t find the reason of this issue yet. Have you tried to update your Sticky Password to the latest build 5.0.5.241? Are you still experiencing these problems even after update?

Best regards,

[TMorcinek]

Yes, I have the lates version from the begining, it was issued.
I seems that caption button disappeared completely. Nothing is helping.
I tried also reinstall Sticky Password, but this also did not help.
I have forbidden all other extensions in Firefox (but not uninstall), but this also did not help.
Restarting Windows also does not help.
It seems this button disappeared forever.
Very strange ...

[TMorcinek]

Addition: what I wrote is valid for Firefox.
In IE8 is caption button visible ...

[ondrej.novak]

Hi,

unfortunately we haven´t found any possible reason of this issue yet. Are you still using Firefox 6 or 7?

Best regards,

[TMorcinek]

I am using all the time the latest version of Firefox. Updating immediately when new version is available.
I will try to reinstall Firefox as well and I will let you know.

[TMorcinek]

Hi,

I reinstalled Firefox but it did not helped. With new fresh Firefox (with new profile) with no extensions installed (just Java Quick Starter and MS .NET Framework Assistant are there) the button it happens that button is not visible. When

I start and close Firefox maybe in some 20= of it the button is not visible.
And I found that the same happens also with IE8. Before I wrote that it is happening only with Firefox. So it is not true. But I use IE8 very rarely so I did not notice it before.

So I do not know what else to try to solve it. When the button disapperars, I need to fill passwords manually. Or is there any other possibility to fill the Username and Password field without caption button?

I also want to be sure, is it OK that in Firefox I have StickyPassword in both sections - Extensions and Plugins? In extensions it is version 5.0.5.241 and in plugins version 5.0.0.188.

Thanks for answer.
T.

[TMorcinek]

I send the first part of my last post again, it was maybe not clear:

I reinstalled Firefox but it did not helped. With new fresh Firefox (with new profile) with no extensions installed (just Java Quick Starter and MS .NET Framework Assistant are there) and it still happens that button is not visible. When I start and close Firefox more times, maybe in some 20 percent of it the button is not visible.