Unable to install latest version

Unable to install latest version

Postby KeithXP » Mon Nov 30, 2009 11:14 am

I tried today to upate my SP 4.0.0.118 to the latest version (4.0.0.142).

The installation failed because it was 'Unable to replace file "C:\Program Files (x86)\Sticky Password\spCapBtn.dll")

I was also unable to delete this file manually, even logged in with the Administrator account. I have also tried 'Unlocker Assistant', but it seems to be a permissions issue. On the Advanced Security tab of the file Properties dialog, it says 'Unable to display owner', and I am unable to Take Ownership in order to delete it.

I tried uninstalling, and this has removed all files except "C:\Program Files (x86)\Sticky Password\spCapBtn.dll". The only way I can now reinstall the program is to change the installation folder to ..\Sticky Password 2\
KeithXP
New user
 
Posts: 15
Joined: Wed Aug 12, 2009 3:30 pm

Re: Unable to install latest version

Postby ondrej.novak » Mon Nov 30, 2009 1:49 pm

Hi Keith,

could you please send me this issue at support@stickypassword.com? We need to consult it with our technical team.

Also please attach you System info to this e-mail.

The System info file can be found by

1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."

A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.

4) Click the Copy button and paste it in a response to this e-mail.
Ondrej Novak
Sticky Password Team

ImageImageImageImageImage
ondrej.novak
Sticky Password Guru
 
Posts: 976
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic


Return to Sticky Password 4

Who is online

Users browsing this forum: No registered users and 2 guests