Unable to install latest version

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KeithXP
New user
Posts: 15
Joined: Wed Aug 12, 2009 3:30 pm

Unable to install latest version

Post by KeithXP » Mon Nov 30, 2009 11:14 am

I tried today to upate my SP 4.0.0.118 to the latest version (4.0.0.142).

The installation failed because it was 'Unable to replace file "C:\Program Files (x86)\Sticky Password\spCapBtn.dll")

I was also unable to delete this file manually, even logged in with the Administrator account. I have also tried 'Unlocker Assistant', but it seems to be a permissions issue. On the Advanced Security tab of the file Properties dialog, it says 'Unable to display owner', and I am unable to Take Ownership in order to delete it.

I tried uninstalling, and this has removed all files except "C:\Program Files (x86)\Sticky Password\spCapBtn.dll". The only way I can now reinstall the program is to change the installation folder to ..\Sticky Password 2\

ondrej.novak
Sticky Password Guru
Posts: 1612
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic
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Re: Unable to install latest version

Post by ondrej.novak » Mon Nov 30, 2009 1:49 pm

Hi Keith,

could you please send me this issue at support@stickypassword.com? We need to consult it with our technical team.

Also please attach you System info to this e-mail.

The System info file can be found by

1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."

A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.

4) Click the Copy button and paste it in a response to this e-mail.
Ondrej Novak
Sticky Password Team

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