SP causes 4-5% CPU usage

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SP causes 4-5% CPU usage

Postby amw » Wed Jan 05, 2011 3:44 pm

I'm currently testing SP 5.0 and really like it. However, when the SP icon is displayed in a window caption bar, then the windows task manager shows that DWM.EXE uses 4-5% of CPU. As soon as I exit SP, DWM.EXE goes back to 0%. I'm using Win7/64.

I tried it also on an XP machine, here I have a similar effect, but with explorer.exe.

Is there anything I can do to avoid this?

Second question: Do you use some kind of online activation? In our company, we are no longer allowed to use software that uses hardware based activation (except windows) and we're looking for an alternative to Roboform now (which uses hardware based activation). In other words, can we install and use this software when your server is down?
amw
 
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Re: SP causes 4-5% CPU usage

Postby petr.pinkas » Wed Jan 05, 2011 4:50 pm

Hello,

regarding the first question - we will check that and fix it. If we will need, we will ask you for additional information.

Regarding the second questions - no, all your data are stored locally on your PC, nothing is transferred to any server, so you are up and read anytime. You can activate our product with a license key, which we will send you and you can activate our product offline, no problem.

If there is anything else we can help you with, let us know.
Petr Pinkas
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Re: SP causes 4-5% CPU usage

Postby petr.pinkas » Thu Jan 06, 2011 5:28 pm

Can we get your system information from Systray - Help - System info?

Also can you tell us your system specification like RAM, GHz?

Thank you
Petr Pinkas
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Re: SP causes 4-5% CPU usage

Postby amw » Thu Jan 06, 2011 6:34 pm

Can we get your system information from Systray - Help - System info?


Which information do you exactly mean? How do I access this information?

Also can you tell us your system specification like RAM, GHz?


Win7/64, 8GB RAM, 2.2GHz dual core.
amw
 
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Re: SP causes 4-5% CPU usage

Postby petr.pinkas » Thu Jan 06, 2011 8:13 pm

The System info file can be found by :

1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."

A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.

4) Click the Copy button and paste it in a response to this topic.
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Re: SP causes 4-5% CPU usage

Postby amw » Thu Jan 06, 2011 10:31 pm

Today I did a system restore and a clean install of SP. CPU still up to 3-5% (dwm.exe) when StickyPassword is running.

Then I turned Aero off and the problem was gone. Seems that this only happens when Windows Aero is enabled, with the Basic theme I don't have this problem.

Here's the info:

Sticky Password Info
----------------------------------------------------------
Sticky Password version: 5.0.1.194
Trial days total: 30
Trial days left: 30
Database file name: C:\Users\%UserName%\Documents\Sticky Passwords\default.pws
Database backup path: C:\Users\%UserName%\Documents\Sticky Passwords\
Database Encryption Parameters: Sticky Password, AES (Rijndael), 256 bits

Sticky Password Common Settings
----------------------------------------------------------
Language: English

Application Files
----------------------------------------------------------
stpass.exe 3,09 MB 17.12.2010 17:00:42 5.0.1.194
spCapBtn.dll 1,74 MB 17.12.2010 16:59:28 5.0.161.0
spPCAct.dll 547,33 KB 17.12.2010 16:59:32 5.0.1.194
spIEBho.dll 1,09 MB 17.12.2010 16:59:00 5.0.1.194
spportablerun.exe 594,83 KB 17.12.2010 16:59:36 5.0.1.194
BtfToWd.dll 328,00 KB 01.07.2010 13:10:26
btwapi.dll 496,00 KB 01.07.2010 13:10:26 5.1.0.3100
unzip32.dll 100,00 KB 01.07.2010 13:10:26 5.5.2.0
stpass.CSY 920,50 KB 17.12.2010 17:00:14
stpass.ENU 912,00 KB 17.12.2010 17:00:10
stpass.FR 937,50 KB 17.12.2010 17:00:12
stpass.DE 934,50 KB 17.12.2010 17:00:12
stpass.RUS 942,00 KB 17.12.2010 17:00:10
Language\stpass.CSY.lng 101,60 KB 17.12.2010 17:00:06
Language\stpass.ntv.lng 96,29 KB 17.12.2010 17:00:06
Language\stpass.ENU.lng 94,93 KB 17.12.2010 17:00:06
Language\stpass.FR.lng 104,93 KB 17.12.2010 17:00:08
Language\stpass.DE.lng 105,09 KB 17.12.2010 17:00:06
Language\stpass.RUS.lng 100,99 KB 17.12.2010 17:00:08

Running Processes
----------------------------------------------------------
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
CB C:\Program Files (x86)\Siber Systems\AI RoboForm\robotaskbaricon.exe
C:\Program Files (x86)\TechSmith\Snagit 9\Snagit32.exe
C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files (x86)\TechSmith\Snagit 9\TSCHelp.exe
C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe
CB C:\Program Files (x86)\Babylon\Babylon-Pro\Babylon.exe
C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe
CB C:\Program Files (x86)\TechSmith\Snagit 9\snagiteditor.exe
C:\Program Files (x86)\JGsoft\EditPadPro6\EditPadPro.exe
CB C:\Program Files (x86)\Sticky Password\stpass.exe
CB BHO C:\Program Files (x86)\Internet Explorer\iexplore.exe
CB BHO C:\Program Files (x86)\Internet Explorer\iexplore.exe

Autofill Plugins
----------------------------------------------------------
CurrentXpiVersion: 5.0.1.194
CurrentCrxVersion: 5.0.1.194

Windows Internet Explorer
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Version: 8.0.7600.16700
Installed add-ons:

Name: Snagit Browser Helper Object for Internet Explorer
Version: 9.1.3.19
Company: TechSmith Corporation

Name: Adobe PDF Helper for Internet Explorer
Version: 9.4.0.195
Company: Adobe Systems Incorporated

Name: RoboForm Main Module
Version: 7.1.2.0
Company: Siber Systems Inc.

Name: Babylon Internet Explorer Addin
Version: 8.0.0.38
Company: Babylon Ltd.

Mozilla Firefox
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Version: 3.6.13.0
AutoInstalledState: True
ManualInstalledState: False
InstalledPluginInfo.PluginVersion: 5.0.1.194
InstalledPluginInfo.UserDisabled: No
InstalledPluginInfo.AppDisabled: No

Google Chrome
WebBrowserExists: True
WebBrowserModuleFileName: C:\Users\%UserName%\AppData\Local\Google\Chrome\Application\chrome.exe
Version: 8.0.552.224
AutoInstalledState: True
ManualInstalledState: False
InstalledPluginInfo.PluginVersion: 5.0.1.194
InstalledPluginInfo.UserDisabled: No
InstalledPluginInfo.AppDisabled: No

OS Info
----------------------------------------------------------
Local language: Deutsch (Deutschland)
Local country: Deutschland
OS: Windows 7 Home Premium 6.01.7600 (x64)
Administrative rights: True
UAC Enabled: True
Elevation Type: Limited

Log Info:
----------------------------------------------------------
06.01.2011 20:42:27.165 [ACTIVITY_LOG] Info (10005) Application start
06.01.2011 20:42:27.309 [ACTIVITY_LOG] Info (10000) TspSettings.DoLoadSettings() DatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws> spDefaultDatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws>
06.01.2011 20:42:46.349 [ACTIVITY_LOG] Info (10000) Configuration Wizard has changed active page to <tbsDBAuthorizationMethod>
06.01.2011 20:42:47.572 [ACTIVITY_LOG] Info (10000) Configuration Wizard has changed active page to <tbsDBAutoLock>
06.01.2011 20:42:51.372 [ACTIVITY_LOG] Info (10000) Configuration Wizard has changed active page to <tbsAutofillPlugins>
06.01.2011 20:42:56.883 [ACTIVITY_LOG] Info (10000) Configuration Wizard has changed active page to <tbsFinish>
06.01.2011 20:43:00.669 [ACTIVITY_LOG] Info (10000) CreateNewDatabase() spDataKeeper.Database.DatabaseFileName=<>
06.01.2011 20:43:00.669 [ACTIVITY_LOG] Info (10000) CreateNewDatabase() spSettings.DatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws>
06.01.2011 20:43:01.783 [ACTIVITY_LOG] Info (10000) Manual un-locking
amw
 
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Joined: Wed Jan 05, 2011 3:38 pm

Re: SP causes 4-5% CPU usage

Postby ondrej.novak » Wed Jul 13, 2011 2:36 pm

Hi,

we´ve made many improvements in the latest builds of Sticky Password.

Are you still experiencing this issue please?

Best regards,
Ondrej Novak
Sticky Password Team

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