Outpost Security suite free 7.1+ StickyPass. hang system

Outpost Security suite free 7.1+ StickyPass. hang system

Postby Haru » Wed Dec 14, 2011 2:14 am

On the moment when you fill in registration data in any web site, any browser and press Enter/Submit, Sticky Password shows window with invitation to save data. Exactly the same moment system hangs until Ctrl-Alt-Del is pressed.
Without Outpost Security Suite it works fine.
All permissions to the program is granted manually, Sticky Password is set as completely trusted software.

Is there any way to force them to work?
Win 7 x64, Outpost Security suite free 7.1 Free x64.
Haru
 
Posts: 2
Joined: Wed Dec 14, 2011 2:03 am

Re: Outpost Security suite free 7.1+ StickyPass. hang system

Postby ondrej.novak » Fri Dec 16, 2011 1:55 pm

Hi,

In order to assist us in resolving your issue, kindly send us the information included in the Sticky Password 'System info' file.

The System info file can be found by

1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."

A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.

4) Click the Copy button and paste it in a response to this post.

Best regards,
Ondrej Novak
Sticky Password Team

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ondrej.novak
Sticky Password Guru
 
Posts: 976
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic

Re: Outpost Security suite free 7.1+ StickyPass. hang system

Postby Haru » Fri Dec 16, 2011 11:07 pm

Sticky Password Info
----------------------------------------------------------
Sticky Password version: TRIAL 5.0.5.241
Trial days total: 5
Trial days left: 5
Database file name: C:\Users\%UserName%\Documents\Sticky Passwords\default.pws
Database backup path: D:\Backups\StickyPass\
Database Encryption Parameters: Sticky Password, AES (Rijndael), 256 bits

Sticky Password Common Settings
----------------------------------------------------------
Language: русский

Application Files
----------------------------------------------------------
stpass.exe 2,76 МБ 29.09.11 16:06:02 5.0.5.241
spCapBtn.dll 1,76 МБ 29.09.11 16:05:16 5.0.5.241
spPCAct.dll 550,83 КБ 29.09.11 16:05:18 5.0.5.241
spIEBho.dll 1,09 МБ 29.09.11 16:04:58 5.0.5.241
spportablerun.exe 599,83 КБ 29.09.11 16:05:20 5.0.5.241
BtfToWd.dll 328,00 КБ 18.01.11 16:26:42
btwapi.dll 496,00 КБ 18.01.11 16:26:42 5.1.0.3100
unzip32.dll 100,00 КБ 17.08.11 1:29:12 5.5.2.0
stpass.CSY 982,50 КБ 29.09.11 16:05:48
stpass.ENU 973,50 КБ 29.09.11 16:05:46
stpass.FR 1 000,50 КБ 29.09.11 16:05:46
stpass.DE 997,00 КБ 29.09.11 16:05:48
stpass.RUS 1 005,50 КБ 29.09.11 16:05:46
stpass.ES 993,00 КБ 29.09.11 16:05:48
Language\stpass.CSY.lng 107,74 КБ 29.09.11 16:05:44
Language\stpass.ntv.lng 102,05 КБ 29.09.11 16:05:44
Language\stpass.ENU.lng 100,72 КБ 29.09.11 16:05:46
Language\stpass.FR.lng 111,31 КБ 29.09.11 16:05:46
Language\stpass.DE.lng 111,43 КБ 29.09.11 16:05:44
Language\stpass.RUS.lng 107,39 КБ 29.09.11 16:05:46
Language\stpass.ES.lng 108,62 КБ 29.09.11 16:05:46

Running Processes
----------------------------------------------------------
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\HPTouchSmartSyncCalReminderApp.exe
C:\Program Files (x86)\TeamViewer\Version7\TeamViewer.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\Sticky Password\stpass.exe
C:\Program Files (x86)\SpiderOak\SpiderOak.exe
C:\Program Files (x86)\uTorrent\uTorrent.exe
C:\Program Files (x86)\QIP 2010\qip.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Novosoft\Handy Backup\hbagent.exe
C:\Program Files (x86)\Alcohol Soft\Alcohol 120\alcohol_.exe
C:\Program Files (x86)\SpiderOak\SpiderOak.exe
C:\Program Files (x86)\Yandex\Punto Switcher\punto.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Acronis\Timounter\TimounterMonitor.exe
C:\Program Files (x86)\Acronis\TrayMonitor\TrayMonitor.exe
C:\Program Files (x86)\SpiderOak\windows_dir_watcher.exe
C:\Program Files (x86)\DigitalPersona\Bin\DpAgent.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe

Autofill Plugins
----------------------------------------------------------
CurrentXpiVersion: 5.0.5.241
CurrentCrxVersion: 5.0.5.241
CurrentOexVersion: 5.0.5.241

Windows Internet Explorer
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Версия: 9.0.8112.16421
Installed add-ons:

Name: Adobe PDF Helper for Internet Explorer
Version: 9.4.0.195
Company: Adobe Systems Incorporated

Name: DigitalPersona OTS Feedback
Version: 5.0.0.3790
Company: DigitalPersona, Inc.

Name: HP Smart Web Printing add-on for Internet Explorer
Version: 131.1.35898.0
Company: Hewlett-Packard Co.

Name: HP Smart Web Printing add-on for Internet Explorer
Version: 131.1.35898.0
Company: Hewlett-Packard Co.

Name: Java(TM) Platform SE binary
Version: 6.0.290.11
Company: Sun Microsystems, Inc.

Name: MSN® Shell Extender
Version: 3.0.566.0
Company: Microsoft Corp.

Name: Microsoft Office Document Cache Handler
Version: 14.0.4750.1000
Company: Microsoft Corporation

Name: Microsoft® Windows Live ID Login Helper
Version: 7.250.4225.0
Company: Microsoft Corp.

Name: Skype Click to Call for Internet Explorer
Version: 5.6.0.8442
Company: Skype Technologies S.A.

Name: SnagIt Browser Helper Object for Internet Explorer
Version: 9.0.0.351
Company: TechSmith Corporation

Mozilla Firefox
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Версия: 8.0.0.0
AutoInstalledState: True
ManualInstalledState: False
InstalledPluginInfo.PluginVersion: 5.0.5.241
InstalledPluginInfo.UserDisabled: Нет
InstalledPluginInfo.AppDisabled: Нет

Google Chrome
WebBrowserExists: True
WebBrowserModuleFileName: C:\Users\%UserName%\AppData\Local\Google\Chrome\Application\chrome.exe
Версия: 16.0.912.63
AutoInstalledState: True
ManualInstalledState: False
InstalledPluginInfo.PluginVersion: 5.0.5.241
InstalledPluginInfo.UserDisabled: Нет
InstalledPluginInfo.AppDisabled: Нет
Installed add-ons:

Name: Adblock Plus для Google Chrome™ (бета)
Version: 1.1.4
Description: Реклама? Это было раньше! Популярное расширение Adblock Plus теперь есть и для Google Chrome™

Name: Skype Click to Call
Version: 5.6.0.8442
Description: Skype Click to Call

Name: Sticky Password Autofill Engine
Version: 5.0.5.241
Description: Autofill web-pages with stored passwords in Sticky Password

Name: __MSG_appName__
Version: 0.0.0.16
Description: __MSG_appDesc__

Name: __MSG_appName__
Version: 4.2.2
Description: __MSG_appDesc__

Name: __MSG_appName__
Version: 6.1.4
Description: __MSG_appDesc__

Name: __MSG_extName__
Version: 3.2.5
Description: __MSG_extDesc__

OS Info
----------------------------------------------------------
Local language: Украинский (Украина)
Local country: Украина
OS: Windows 7 Home Premium 6.01.7601 Service Pack 1 (x64)
Administrative rights: True
UAC Enabled: True
Elevation Type: Limited

Log Info:
----------------------------------------------------------
16.12.2011 22:57:53.773 [ACTIVITY_LOG] Info (10005) Application start
16.12.2011 22:57:57.033 [ACTIVITY_LOG] Info (10000) TspSettings.DoLoadSettings() DatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws> spDefaultDatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws>
Haru
 
Posts: 2
Joined: Wed Dec 14, 2011 2:03 am


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