Sticky Password keeps wanting to update

Sticky Password keeps wanting to update

Postby kiteboarder » Fri Mar 30, 2012 6:21 pm

Hi, SP is still my favorite program ever and recently upgraded to SP Pro but now every time I restart my pc i get this message to update even though i previously updated. Please advise.

Thanks much! :)

PS: customer support off of homepage is virtually useless and received no replies on several tries but figured forum was best as Ondre' was always very kind and helpful.

Perhaps send new customers w/ questions here to forum as many don't know this and will be frustrated w/ no support.
kiteboarder
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Re: Sticky Password keeps wanting to update

Postby ondrej.novak » Tue Apr 03, 2012 2:19 pm

Hi kiteboarder,

thank you for the info.

That´s really strange that we haven´t received your e-mail at our support. Actually the same team is handling the Forum and the customer support. And our customer has higher priority and we try to reply on every request as soon as possible. Could you please send me the e-mail address which you have entered to the contact form? I will check if we have received your e-mails.

Which form have you used to send your requests please?

If it would be possible, please send us a test message from our support form at:

http://www.stickypassword.com/support/contact-customer-support

This issue has to be definitely solved. Thank you for your help.

Regarding your current problem, which version of Sticky Password is installed on your computer and which version is offered for upgrade please?

In order to assist us in resolving your issue, kindly send us the information included in the Sticky Password 'System info' file.

The System info file can be found by

1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."

A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.

4) Click the Copy button and paste it in a response to this post.

Best regards,
Ondrej Novak
Sticky Password Team

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ondrej.novak
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Location: Czech Republic

Re: Sticky Password keeps wanting to update

Postby kiteboarder » Tue Apr 03, 2012 7:21 pm

Hi Ondrej, Test email went through fine as I received an auto responder as did the original messages.

I used the same support forum on link and in the beginning was asked questions by Brian M @ Waytek on 2/17 and i replied answering his questions on the 17 and never heard back. Tried again by responding to email on 21, and 27 and still no reply.

Went back to Support Form above after buying Pro version and tried again and never received a reply.

I am sure it was unintentional and still see your product to be one of my all time favorites.



Version is 5.0.5.241


Update popup text:

Build 5.0.6.249 (March 27, 2012)

Sticky Password is available in English, French, German, Russian and Czech.

The following features have been resolved:

- Firefox 12 and Thunderbird 12 compatibility added
- SeaMonkey 2.9 compatibility added


As for my System Info it has my SP Registration Code and other personal info and would prefer sending it directly to an email address which you are welcome to PM me or reply to the test message: Ticket ID: 142968
Subject: [SUP] Support / Contact us form / test

Thanks much! :)
kiteboarder
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Posts: 17
Joined: Mon May 10, 2010 10:59 pm

Re: Sticky Password keeps wanting to update

Postby ondrej.novak » Wed Apr 04, 2012 12:28 pm

Hi kiteboarder,

thank you for your reply.

It seems that you have contacted our USA partners at https://stickypassword-usa.com. The site looks almost the same as http://www.stickypassword.com but the support is handled by a different team in the USA.

Our support at http://www.stickypassword.com is worldwide. Next time you can contact directly our team and I will do my best to give you answers on your questions as soon as possible.

Regarding the update issue, it seems that your Sticky Password is not up to date. You can check the latest actual build anytime at http://www.stickypassword.com/download.

I will reply you on your request at our support and we will solve this issue there.

Best regards,
Ondrej Novak
Sticky Password Team

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ondrej.novak
Sticky Password Guru
 
Posts: 976
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic

Re: Sticky Password keeps wanting to update

Postby kiteboarder » Wed Apr 04, 2012 5:14 pm

Thanks Ondrej,

Much appreciated and thumbs up for creating such a great time saving product!
kiteboarder
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Posts: 17
Joined: Mon May 10, 2010 10:59 pm


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