please send us this issue and your system info to our support address firstname.lastname@example.org
The System info file can be found by
1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."
A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.
4) Click the Copy button and paste it in a response to this e-mail.