Sticky password chrome extension disabled!

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sia
New user
Posts: 10
Joined: Sat Sep 01, 2012 1:10 pm

Sticky password chrome extension disabled!

Post by sia » Wed Jun 11, 2014 1:25 pm

Hello!

I have used Sticky Password 7.4.4.40 with Chrome Version 35.0.1916.114 m. Recently the Sticky password chrome extension was disabled. I try to re-install it, but it is not available in the Chrome extension list any more.

I know some other users have the same problem than I did. I am wondering if there any solution in the case?
thanks.

ondrej.novak
Sticky Password Guru
Posts: 1631
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic
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Re: Sticky password chrome extension disabled!

Post by ondrej.novak » Wed Jun 11, 2014 2:11 pm

Please update your Sticky Password 7 to the latest build 7.0.6.

Best regards,
Ondrej Novak
Sticky Password Team

ImageImageImageImageImage

sia
New user
Posts: 10
Joined: Sat Sep 01, 2012 1:10 pm

Re: Sticky password chrome extension disabled!

Post by sia » Thu Jun 12, 2014 1:20 am

Hello again!

I have upgraded my Sticky to the last version. the program asked me to remove the auto fill chrome extension and I did so. then I install the extension once again.
But know the extension cannot find the Sticky. this message pops up:

Sticky password is not installed on your computer or outdated. ....

How can I fix this issue?
Thanks in advance for your support.

ondrej.novak
Sticky Password Guru
Posts: 1631
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic
Contact:

Re: Sticky password chrome extension disabled!

Post by ondrej.novak » Fri Jun 13, 2014 1:24 pm

Hi,

have you installed the latest update 7.0.6?

Please navigate to Settings - Supported browsers and check if Google Chrome is listed as "Installed". If it´s not installed, install it by pressing the "Install" button. If it's installed, uninstall it by pressing the "Uninstall" button and then reinstall it by pressing the "Install" button".

Best regards,
Ondrej Novak
Sticky Password Team

ImageImageImageImageImage

sia
New user
Posts: 10
Joined: Sat Sep 01, 2012 1:10 pm

Re: Sticky password chrome extension disabled!

Post by sia » Fri Jun 13, 2014 5:24 pm

Hi.
Yes, I install the last version (7.0.6.114).
I first install the extension. Try to re-install it several time. it doesn't work. see the following figure:

Image

Thanks in advance for your support

sia
New user
Posts: 10
Joined: Sat Sep 01, 2012 1:10 pm

Re: Sticky password chrome extension disabled!

Post by sia » Mon Jun 16, 2014 10:47 am

Hello!

Please help me in the case. It is really getting on my nerves!!

ondrej.novak
Sticky Password Guru
Posts: 1631
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic
Contact:

Re: Sticky password chrome extension disabled!

Post by ondrej.novak » Mon Jun 16, 2014 1:20 pm

Do you confirm installation of the extension on the step 3 please?

Could you please send us a message with this problem at support@stickypassword.com? We will be able to discuss the issue directly with our technicians in our support system. Also please send us your system info from Sticky Password.

Best regards,
Ondrej Novak
Sticky Password Team

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