Unable to click the sticky password button

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Unable to click the sticky password button

Postby bennieboi20 » Wed Jan 09, 2013 10:16 pm

Hi there,

So I have the pro version of sticky password and I am using firefox 17.0, now for some unknown reason i am unable to click the sticky password caption button, which usually brings down a drop down menu. The button works because if i lock sticky password and click the button it comes up with the box to unlock it but no drop down menu appears now.

Any help would be appreciated.
Thanks
Ben
bennieboi20
 
Posts: 2
Joined: Mon Jan 07, 2013 10:37 pm

Re: Unable to click the sticky password button

Postby ondrej.novak » Thu Jan 10, 2013 5:47 pm

Hi,

Please navigate to Settings - Supported browsers and check if Firefox is listed as "Installed". If it´s not installed, install it by pressing the "Install" button. If it's installed, uninstall it by pressing the "Uninstall" button and then reinstall it by pressing the "Install" button".

Also you can send this issue to our support support@stickypassword.com where we can solve it with our technicians.

Best regards,
Ondrej Novak
Sticky Password Team

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ondrej.novak
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Re: Unable to click the sticky password button

Postby bennieboi20 » Thu Jan 10, 2013 10:31 pm

Thank you for your reply,

However I have already tried what you suggested as well as reinstalling sticky password completely as well as Firefox would i be better off emailing support for this issue?

Thanks
Ben
bennieboi20
 
Posts: 2
Joined: Mon Jan 07, 2013 10:37 pm

Re: Unable to click the sticky password button

Postby zulzer » Thu Jan 10, 2013 10:38 pm

Sorry for my english.The same problem on FF 18 portable Edition.Plugin is installed on FF and also in SP settings.Crashing FF after some time.It is bug )))
zulzer
 
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Joined: Thu Jan 10, 2013 10:30 pm

Re: Unable to click the sticky password button

Postby ondrej.novak » Fri Jan 11, 2013 4:23 pm

Hi,

The problem with Firefox 18 is known. Our developers will fix it as soon as possible. However it should work correctly with Firefox 17. Please send us this problem to our support.

Best regards,
Ondrej Novak
Sticky Password Team

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ondrej.novak
Sticky Password Guru
 
Posts: 976
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic


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