Chrome Error

Chrome Error

Postby Elite91 » Thu Sep 08, 2011 7:05 pm

Sticky password doesn't work with chrome now..when i click extension button in chrome it wont popup like old days :?
Elite91
 
Posts: 2
Joined: Sat Jul 16, 2011 2:20 pm

Re: Chrome Error

Postby ondrej.novak » Fri Sep 09, 2011 2:12 pm

Hi Elite91,

could you please send me a screenshot of the Caption Button menu?

Please navigate to Settings - Supported browsers and check if Google Chrome is listed as "Installed". If it´s not installed, install it by pressing the "Install" button. If it´s installed, uninstall it by pressing the "Uninstall" button and then reinstall it by pressing the "Install" button".

In order to assist us in resolving your issue, kindly send us the information included in the Sticky Password 'System info' file.

The System info file can be found by

1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."

A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.

4) Click the Copy button and paste it in a response.

Best regards,
Ondrej Novak
Sticky Password Team

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ondrej.novak
Sticky Password Guru
 
Posts: 976
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic

Re: Chrome Error

Postby Elite91 » Fri Sep 09, 2011 3:39 pm

ok here it is
Sticky Password Info
----------------------------------------------------------
Sticky Password version: FULL 5.0.5.239
Database file name: C:\Documents and Settings\%UserName%\My Documents\Sticky Passwords\default.pws
Database backup path: C:\Documents and Settings\%UserName%\My Documents\Sticky Passwords\
Database Encryption Parameters: Sticky Password, AES (Rijndael), 256 bits

Sticky Password Common Settings
----------------------------------------------------------
Language: English

Application Files
----------------------------------------------------------
stpass.exe 2.53 MB 8/17/2011 7:41:14 PM 5.0.5.239
spCapBtn.dll 1.76 MB 8/17/2011 2:23:40 AM 5.0.5.239
spPCAct.dll 550.83 KB 8/17/2011 2:23:42 AM 5.0.5.239
spIEBho.dll 1.09 MB 8/17/2011 2:23:26 AM 5.0.5.239
spportablerun.exe 599.83 KB 8/17/2011 2:23:44 AM 5.0.5.239
BtfToWd.dll 328.00 KB 1/18/2011 4:26:42 PM
btwapi.dll 496.00 KB 1/18/2011 4:26:42 PM 5.1.0.3100
unzip32.dll 100.00 KB 8/17/2011 1:29:12 AM 5.5.2.0
stpass.CSY 982.50 KB 8/17/2011 2:24:02 AM
stpass.ENU 973.50 KB 8/17/2011 2:24:00 AM
stpass.FR 1 000.50 KB 8/17/2011 2:24:00 AM
stpass.DE 997.00 KB 8/17/2011 2:24:00 AM
stpass.RUS 1 005.50 KB 8/17/2011 2:24:00 AM
stpass.ES 993.00 KB 8/17/2011 2:24:00 AM
Language\stpass.CSY.lng 107.75 KB 8/17/2011 2:23:58 AM
Language\stpass.ntv.lng 102.05 KB 8/17/2011 2:23:58 AM
Language\stpass.ENU.lng 100.73 KB 8/17/2011 2:23:58 AM
Language\stpass.FR.lng 111.31 KB 8/17/2011 2:23:58 AM
Language\stpass.DE.lng 111.43 KB 8/17/2011 2:23:58 AM
Language\stpass.RUS.lng 107.39 KB 8/17/2011 2:23:58 AM
Language\stpass.ES.lng 108.60 KB 8/17/2011 2:23:58 AM

Running Processes
----------------------------------------------------------
\SystemRoot\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Sandboxie\SbieSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\Program Files\DU Meter\DUMeterSvc.exe
C:\Program Files\ESET\ESET Smart Security\ekrn.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\ESET\ESET Smart Security\egui.exe
C:\Program Files\VIA\VIAudioi\SBADeck\ADeck.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Sandboxie\SbieCtrl.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\PROGRA~1\DUMETE~1\DUMeter.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Download Manager\IEMonitor.exe
C:\Program Files\HSDPA USB Modem\USB Modem.exe
C:\Documents and Settings\%UserName%\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\%UserName%\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\%UserName%\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
CB C:\Documents and Settings\%UserName%\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Bryxen Software\Directory Submitter\Submit.exe
C:\Documents and Settings\%UserName%\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\%UserName%\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\%UserName%\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
CB C:\Program Files\Sticky Password\stpass.exe

Autofill Plugins
----------------------------------------------------------
CurrentXpiVersion: 5.0.5.239
CurrentCrxVersion: 5.0.5.239
CurrentOexVersion: 5.0.5.239

Windows Internet Explorer
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files\Internet Explorer\IEXPLORE.EXE
Version: 8.0.6001.18702
Installed add-ons:

Name: Click to Call with Skype for Internet Explorer
Version: 5.6.0.8153
Company: Skype Technologies S.A.

Name: IDM Browser Helper Object
Version: 6.7.7.1
Company: Internet Download Manager, Tonec Inc.

Mozilla Firefox
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files\Mozilla Firefox\firefox.exe
Version: 6.0.0.0
AutoInstalledState: True
ManualInstalledState: False
InstalledPluginInfo.PluginVersion: 5.0.5.239
InstalledPluginInfo.UserDisabled: No
InstalledPluginInfo.AppDisabled: No
Installed add-ons:

Name: Click to call with Skype
Version: 5.6.0.8153
Description: Click to call with Skype
Company: Skype Technologies S.A.
Homepage: http://www.skype.com

Name: IDM CC
Version: 7.3.6
Description: Internet Download Manager integration module for Mozilla
Company: IDM development department of Tonec Inc.
Homepage: http://www.internetdownloadmanager.com

Name: Sticky Password Autofill Engine
Version: 5.0.5.239
Description: Autofill web-pages with stored passwords in Sticky Password
Company: Sticky Password developers
Homepage: http://www.stickypassword.com

Google Chrome
WebBrowserExists: True
WebBrowserModuleFileName: C:\Documents and Settings\%UserName%\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
Version: 13.0.782.220
AutoInstalledState: True
ManualInstalledState: False
InstalledPluginInfo.PluginVersion: 5.0.5.239
InstalledPluginInfo.UserDisabled: No
InstalledPluginInfo.AppDisabled: No
Installed add-ons:

Name: Sticky Password Autofill Engine
Version: 5.0.5.239
Description: Autofill web-pages with stored passwords in Sticky Password

Name: __MSG_extension_name__
Version: 1.0.16
Description: __MSG_extension_description__

OS Info
----------------------------------------------------------
Local language: English (United States)
Local country: United States
OS: Windows XP Professional 5.01.2600 Service Pack 3 (x86)
Administrative rights: True

Log Info:
----------------------------------------------------------
09.09.2011 06:12:11.109 [ACTIVITY_LOG] Info (10005) Application start
09.09.2011 06:12:11.437 [ACTIVITY_LOG] Info (10000) TspSettings.DoLoadSettings() DatabaseFileName=<C:\Documents and Settings\%UserName%\My Documents\Sticky Passwords\default.pws> spDefaultDatabaseFileName=<C:\Documents and Settings\%UserName%\My Documents\Sticky Passwords\default.pws>
09.09.2011 06:12:16.875 [ACTIVITY_LOG] Info (10000) Manual un-locking
Elite91
 
Posts: 2
Joined: Sat Jul 16, 2011 2:20 pm

Re: Chrome Error

Postby ondrej.novak » Mon Sep 12, 2011 1:58 pm

Hi Elite91,

could you please send me a screenshot of the Caption Button menu?

Please navigate to Settings - Supported browsers and check if Google Chrome is listed as "Installed". If it´s not installed, install it by pressing the "Install" button. If it´s installed, uninstall it by pressing the "Uninstall" button and then reinstall it by pressing the "Install" button".
Ondrej Novak
Sticky Password Team

ImageImageImageImageImage
ondrej.novak
Sticky Password Guru
 
Posts: 976
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic

Re: Chrome Error

Postby jcag » Thu Sep 22, 2011 6:57 pm

Hi,

I do confirm Sticky Password Pro (V 5.0.5.239) doesn't work with the latest version (14.0.835.186 m) of Google Chrome.

It's possible to install Google Chrome plug-in in "Parameters - Installed browsers" (installed) but when you try to use it with Google Chrome it doesn't work and the mention 'disabled' appears in "Parameters - Installed browsers" for Google Chrome.

Thanks in advance.
jcag
 
Posts: 2
Joined: Thu Sep 22, 2011 6:45 pm

Re: Chrome Error

Postby jcag » Fri Sep 23, 2011 10:22 am

Hi,

All works fine now : it was Google Chrome that disabled the use of Sticky Password.

To remediate you must go to Google Chrome Tools - Extensions and activate 'Sticky Password Autofill Engine'

Thank you.
jcag
 
Posts: 2
Joined: Thu Sep 22, 2011 6:45 pm

Re: Chrome Error

Postby ondrej.novak » Fri Sep 23, 2011 12:13 pm

Hi,

we´re already aware of this issue and our developers are working on it.

It´s possible to enable the autofill plugin manually exactly as you wrote.

Best regards,
Ondrej Novak
Sticky Password Team

ImageImageImageImageImage
ondrej.novak
Sticky Password Guru
 
Posts: 976
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic


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