SP offers to change password

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lucia
New user
Posts: 13
Joined: Thu Jan 27, 2011 4:20 pm

SP offers to change password

Post by lucia » Mon Sep 19, 2011 8:41 pm

Hello!

Every time I login @ myuhc.com, S.P. offers to change the password. I have explored the issue myself and found out that the new password being offered is the same as the actual one but all in caps. I don't know where S.P. is getting that. I even deleted that entry in the database, closed S.P., reopened, visited the site again and filled in the fields manually. I made sure CAPS key was OFF. Then, S.P. offered to save the entry, so I clicked OK. I went to the database and it shows as xyz123. I closed the browser, reopened it, went to the website, S.P. dialog comes up automatically asking me to change the password to XYZ123. I have done all I could do to solve the issue myself, but now I need help.
I have attached an image, if that helps you.
Thanks!

Lucia
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ondrej.novak
Sticky Password Guru
Posts: 1735
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic
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Re: SP offers to change password

Post by ondrej.novak » Fri Sep 23, 2011 1:38 pm

Hi Lucia,

it seems that the problem is on the side of the website. Maybe it´s some security feature. The site changes entered password to capitals.

We are unfortunately unable to do anything with this issue right now.

We are trying to contact the site´s webmaster for more info. Also we will try to make some exclusion for this site.

Best regards,
Ondrej Novak
Sticky Password Team

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