Nothing is filling in automatically

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bejaze
Posts: 2
Joined: Wed Sep 14, 2011 6:59 pm

Nothing is filling in automatically

Post by bejaze » Wed Sep 14, 2011 7:06 pm

When I go to any site that requires a user name and password, I have to put them in manually. Sticky Password is not working on any of them. I am using Thunderbird 3.1.14 and Firefox 6.0.2. SP says that these applications are installed. I don't know when this first started but noticed it a few days ago. Any ideas how to correct this problem? Thanks.

ondrej.novak
Sticky Password Guru
Posts: 1612
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic
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Re: Nothing is filling in automatically

Post by ondrej.novak » Thu Sep 15, 2011 9:52 am

Hi bejaze,

Which version of Sticky Password are you using please?

You can find it in the Main Menu from the System tray icon - Help - About Sticky Password.

Best regards,
Ondrej Novak
Sticky Password Team

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bejaze
Posts: 2
Joined: Wed Sep 14, 2011 6:59 pm

Re: Nothing is filling in automatically

Post by bejaze » Thu Sep 15, 2011 11:18 am

I am using 4.1.3,195. Is there a fix or an upgrade I need to get. Thanks.

Hi bejaze,

Which version of Sticky Password are you using please?

You can find it in the Main Menu from the System tray icon - Help - About Sticky Password.

Best regards,[/quote][quote="ondrej.novak"]

ondrej.novak
Sticky Password Guru
Posts: 1612
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic
Contact:

Re: Nothing is filling in automatically

Post by ondrej.novak » Thu Sep 15, 2011 11:51 am

Dear bejaze,

Sticky Password 4.1 doesn´t support Firefox 6 as it´s an older version of our product. We have decided to solve this problem by offering a free update to Sticky Password 5.0 to the customers with this issue instead of making a new update for Sticky Password 4.1 now.

I just need to confirm that you are our licensed customer. Please send me your Sticky Password 4.1 License Key and info about your request at support@stickypassword.com and I´ll provide you with a new Sticky Password 5.0 license.

Best regards,
Ondrej Novak
Sticky Password Team

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sr2012
Posts: 2
Joined: Thu Oct 13, 2011 7:49 am

Re: Nothing is filling in automatically

Post by sr2012 » Thu Oct 13, 2011 7:58 am

Hello,

Does the offer to update to Sticky Password 5.0 apply to those of us who got the software through PC World promotion?

Thanks!

ondrej.novak
Sticky Password Guru
Posts: 1612
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic
Contact:

Re: Nothing is filling in automatically

Post by ondrej.novak » Fri Oct 14, 2011 12:00 pm

Hi,

yes, even PC World users can get a free upgrade to Sticky Password 5.0 if they are experiencing an issue with the new Firefox.

Best regards,
Ondrej Novak
Sticky Password Team

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sr2012
Posts: 2
Joined: Thu Oct 13, 2011 7:49 am

Re: Nothing is filling in automatically

Post by sr2012 » Fri Oct 14, 2011 1:50 pm

Hello,

That's awesome news!

Thanks!

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