Firefox 14

Please post here problems with web browsers and applications.

Firefox 14

Postby euva » Sat Jul 21, 2012 7:05 am

Sticky Password Pro 5.0.8.254
Firefox 14.0.1
Auto fill addon installed and enabled
Win 7 64 bit
If SP Pro is not running, after closing Firefox the following error message displays:

Application Error
Exception EAccessViolation in module ntdll.dll at 000222B2
Access violation at address 774622B2 in module 'ntdll.dll'. Write of
address 00000008.

If SP Pro is running, this message does not appear.
When running, SP works as expected.
There is no error message if when using IE8.
Is this a Firefox or SP Pro problem?
Any ideas or solutions?
euva
 
Posts: 2
Joined: Sat Jul 21, 2012 6:53 am

Re: Firefox 14

Postby ondrej.novak » Thu Jul 26, 2012 12:04 pm

Hi euva,

In order to assist us in resolving your issue, kindly send us the information included in the Sticky Password 'System info' file.

The System info file can be found by

1) Right-clicking on the Sticky Password icon in the System tray icon
2) Select Help
3) Click on "System info..."

A window will appear with the pertinent Sticky Password technical information that will be used to analyze your issue. NO passwords are included in this information! We do NOT know or collect any password information.

4) Click the Copy button and paste it in a response to this post.

Best regards,
Ondrej Novak
Sticky Password Team

ImageImageImageImageImage
ondrej.novak
Sticky Password Guru
 
Posts: 976
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic

Re: Firefox 14

Postby euva » Thu Jul 26, 2012 12:16 pm

Hi,
Here's the info. Hope the solution is hidden in there somewhere.
Cheers

Sticky Password Info
----------------------------------------------------------
Sticky Password version: FULL 5.0.8.254
Registration code: 77907e01018e1a5d3ef5325c3479f3ab
Database file name: C:\Users\%UserName%\Documents\Sticky Passwords\default.pws
Database backup path: C:\Users\%UserName%\Documents\Sticky Passwords\
Database Encryption Parameters: Sticky Password, AES (Rijndael), 256 bits

Sticky Password Common Settings
----------------------------------------------------------
Language: English

Application Files
----------------------------------------------------------
stpass.exe 2.77 MB 11/07/2012 10:38:24 5.0.8.254
spCapBtn.dll 1.76 MB 11/07/2012 10:37:30 5.0.8.254
spPCAct.dll 550.86 KB 11/07/2012 10:37:32 5.0.8.254
spIEBho.dll 1.09 MB 11/07/2012 10:37:06 5.0.8.254
spportablerun.exe 599.86 KB 11/07/2012 10:37:34 5.0.8.254
BtfToWd.dll 328.00 KB 17/05/2012 16:08:14
btwapi.dll 496.00 KB 17/05/2012 16:08:12 5.1.0.3100
unzip32.dll 100.00 KB 17/05/2012 16:08:14 5.5.2.0
stpass.CSY 982.50 KB 11/07/2012 10:38:08
stpass.ENU 973.50 KB 11/07/2012 10:38:06
stpass.FR 1 000.50 KB 11/07/2012 10:38:06
stpass.DE 997.00 KB 11/07/2012 10:38:06
stpass.RUS 1 005.50 KB 11/07/2012 10:38:04
stpass.ES 993.00 KB 11/07/2012 10:38:06
Language\stpass.CSY.lng 107.75 KB 11/07/2012 10:38:02
Language\stpass.ntv.lng 102.07 KB 11/07/2012 10:38:02
Language\stpass.ENU.lng 100.73 KB 11/07/2012 10:38:04
Language\stpass.FR.lng 111.36 KB 11/07/2012 10:38:04
Language\stpass.DE.lng 111.45 KB 11/07/2012 10:38:04
Language\stpass.RUS.lng 107.28 KB 11/07/2012 10:38:04
Language\stpass.ES.lng 108.66 KB 11/07/2012 10:38:04

Running Processes
----------------------------------------------------------
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files (x86)\GIGABYTE\EnergySaver2\des2svr.exe
C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files (x86)\BUFFALO\NASNAVI\nassvc.exe
C:\Windows\SysWOW64\NLSSRV32.EXE
C:\Program Files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe
C:\Program Files (x86)\GIGABYTE\Smart6\Timelock\TimeMgmtDaemon.exe
C:\Program Files (x86)\Microsoft Money\System\mnyexpr.exe
C:\Program Files (x86)\Nuance\PDF Viewer Plus\PdfPro7Hook.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe
CB C:\Program Files (x86)\BUFFALO\NASNAVI\NasNavi.exe
C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
C:\Program Files (x86)\BUFFALO\NASNAVI\nassche.exe
C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe
C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Nuance\PaperPort\pptd40nt.exe
C:\Program Files (x86)\Canon\Solution Menu EX\CNSEUPDT.EXE
C:\Program Files (x86)\GIGABYTE\Smart6\Timelock\AlarmClock.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
CB C:\Program Files (x86)\The Bat!\thebat.exe
CB C:\Program Files (x86)\Mozilla Firefox\firefox.exe
CB C:\Program Files (x86)\Sticky Password\stpass.exe

Autofill Plugins
----------------------------------------------------------
CurrentXpiVersion: 5.0.8.254
CurrentCrxVersion: 5.0.8.254
CurrentOexVersion: 5.0.8.254

Windows Internet Explorer
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Version: 8.0.7601.17514
Installed add-ons:

Name:
Version: 1.0.0.1
Company: LG Electronics

Name: Easy-WebPrint EX
Version: 1.2.0.0
Company: CANON INC.

Name: Java(TM) Platform SE binary
Version: 6.0.310.5
Company: Sun Microsystems, Inc.

Name: Java(TM) Platform SE binary
Version: 6.0.310.5
Company: Sun Microsystems, Inc.

Name: Microsoft Office Document Cache Handler
Version: 14.0.6015.1000
Company: Microsoft Corporation

Name: Microsoft® Windows Live ID Login Helper
Version: 7.250.4232.0
Company: Microsoft Corp.

Name: MoneySide Controls
Version: 11.0.0.716
Company: Microsoft Corporation

Name: PlusIEContextMenu.dll
Version: 1.0.0.1
Company: Zeon Corporation

Name: avast! WebRep Plugin
Version: 7.0.1456.418
Company: AVAST Software

Mozilla Firefox
WebBrowserExists: True
WebBrowserModuleFileName: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Version: 14.0.1.0
AutoInstalledState: True
ManualInstalledState: False
InstalledPluginInfo.PluginVersion: 5.0.8.254
InstalledPluginInfo.UserDisabled: No
InstalledPluginInfo.AppDisabled: No
Installed add-ons:

Name: Evernote Web Clipper
Version: 5.1.0.252437
Description: Provides a button and context menus to easily add a selection or an entire page to Evernote
Company: Evernote Corp.
Homepage: http://www.evernote.com/

Name: Flash Video Downloader Youtube Downloader
Version: 3.6.6
Description: Flash Video Downloader helps you to download any video (flv, mp4) from YouTube-like, Facebook, Dailymotion, Break, Metacafe and...
Homepage: http://www.flashvideodownloader.org/

Name: Sticky Password Autofill Engine
Version: 5.0.8.254
Description: Autofill web-pages with stored passwords in Sticky Password
Company: Sticky Password developers
Homepage: http://www.stickypassword.com

Name: avast! WebRep
Version: 7.0.1456
Description: Web Reputation Plugin
Company: AVAST Software
Homepage: http://www.avast.com/

OS Info
----------------------------------------------------------
Local language: English (Australia)
Local country: Australia
OS: Windows 7 Home Premium 6.01.7601 Service Pack 1 (x64)
Administrative rights: True
UAC Enabled: False

Log Info:
----------------------------------------------------------
26.07.2012 20:08:34.106 [ACTIVITY_LOG] Info (10005) Application start
26.07.2012 20:08:34.308 [ACTIVITY_LOG] Info (10000) TspSettings.DoLoadSettings() DatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws> spDefaultDatabaseFileName=<C:\Users\%UserName%\Documents\Sticky Passwords\default.pws>
26.07.2012 20:08:35.090 [ACTIVITY_LOG] Info (10000) Manual un-locking
euva
 
Posts: 2
Joined: Sat Jul 21, 2012 6:53 am

Re: Firefox 14

Postby ondrej.novak » Thu Jul 26, 2012 3:08 pm

Hi euva,

please send me a copy of this problem to our support address support@stickypassword.com.

We will solve this issue there.

Thank you.

Best regards,
Ondrej Novak
Sticky Password Team

ImageImageImageImageImage
ondrej.novak
Sticky Password Guru
 
Posts: 976
Joined: Wed Apr 29, 2009 10:39 am
Location: Czech Republic


Return to Problems with web browsers and applications

Who is online

Users browsing this forum: No registered users and 0 guests

cron