challenge /w ZenDesk helpdesks

Please post here questions and problems with filling forms and account details on websites.
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PIGCH
New user
Posts: 11
Joined: Thu Sep 13, 2012 10:28 am

challenge /w ZenDesk helpdesks

Post by PIGCH » Fri Jul 12, 2013 6:49 am

Hi, ZenDesk based helpdesks do not seem to work as intended. One example was https://helpdesk.crashplan.com
Whereas I can manually launch (from SP interface) a login it is not done automatically (in my case: the fields are not filled in, 2 accounts exist for that site) when visiting the site.
Neither the link https://helpdesk.crashplan.com/access/unauthenticated (which is the "Link" as configured in SP) works nor a qualified login like https://helpdesk.crashplan.com/access/u ... s%2F220137 (link from support email).

Regards

PIGCH
New user
Posts: 11
Joined: Thu Sep 13, 2012 10:28 am

Re: challenge /w ZenDesk helpdesks

Post by PIGCH » Fri Jul 12, 2013 7:25 am

I'm sorry,
false alarm. Or as the first principle of computing says: "Reboot does good".
After another logon also did not work (anymore) I thought sth. must be wrong over here and rebooted. Now the login works.

You might as well delete the whole thread ;)

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