Have a issue with synchronization.

This forum is for beta testers only.
Please only post here if you are testing a recent beta version.

Have a issue with synchronization.

Postby Andrey_Gorlov » Wed Aug 14, 2013 6:20 pm

Hi
Today i got email about beta testing.
I'm installed the programm on two pc. On first all good on second get the error, see the picture below.
Image
How to solve the problem?
Andrey_Gorlov
New user
 
Posts: 13
Joined: Thu Feb 02, 2012 4:26 pm

Re: Have a issue with synchronization.

Postby petr.pinkas » Thu Aug 15, 2013 7:29 am

Hello, we need more information about your system, can you send us your system information from Sticky Password? Is this issue reproducible all the time?
Petr Pinkas
Sticky Password Team

ImageImageImageImageImage
petr.pinkas
Site Admin
 
Posts: 617
Joined: Fri Apr 24, 2009 10:22 am
Location: Czech Republic

Re: Have a issue with synchronization.

Postby Andrey_Gorlov » Thu Aug 15, 2013 10:39 am

Ok. I send the system info to email support@stickypassword.com
Get the Ticket ID: 155306
Is this issue reproducible all the time?
Got this error each time when try to sync database.
Image
Status always same.

Perhaps this is a data collision on these two computers have the same record.
Andrey_Gorlov
New user
 
Posts: 13
Joined: Thu Feb 02, 2012 4:26 pm

Re: Have a issue with synchronization.

Postby ketrout » Tue Aug 20, 2013 2:59 am

When I started Sticky PW this morning after entering my PW when it went to synchronize I received error 1003 (see image below) I then noticed the information at the bottom of the screen that explained what that code meant. Which I must say was very nice addition to version 7.

I then went to adjust my clock and I noticed that my system clock had one time and the internet time had a different time. I believe that is what caused the error message to appear. Once I adjust the time where both time clocks were the same, everything was back to normal. All in less than a couple of minutes.
Attachments
Sticky PW_error-02.png
ketrout
New user
 
Posts: 25
Joined: Thu Oct 21, 2010 4:34 am

Re: Have a issue with synchronization.

Postby petr.pinkas » Wed Aug 21, 2013 8:08 am

Ketrout - we will work on the wording of the error message a bit so it will be clearer what to do when the error appears. Thanks for pointing that out
Petr Pinkas
Sticky Password Team

ImageImageImageImageImage
petr.pinkas
Site Admin
 
Posts: 617
Joined: Fri Apr 24, 2009 10:22 am
Location: Czech Republic

Re: Have a issue with synchronization.

Postby petr.pinkas » Fri Aug 23, 2013 12:57 pm

Hello everyone, despite this issue can be fixed by a workaround, we would like to find out the real reason of this. It seems that this issue is caused by some non-standard characters in the Account Name or Login or Password or by some very long Account name. Can you please export your databases to XML format and have a look for some characters mentioned above?

Thank you very much for your cooperation.
Petr Pinkas
Sticky Password Team

ImageImageImageImageImage
petr.pinkas
Site Admin
 
Posts: 617
Joined: Fri Apr 24, 2009 10:22 am
Location: Czech Republic

Re: Have a issue with synchronization.

Postby CHeMeS » Wed Aug 28, 2013 2:48 pm

Hello!

Have same issues with 9107 error. But first time all worked perfectly well. All my actions i was described in ticket 155744 (i'm from Russia and for more details i used russian language). Check this and i am hoping it will help you recreate the error and fix it ;)
CHeMeS
New user
 
Posts: 9
Joined: Tue Jan 17, 2012 5:02 am

Re: Have a issue with synchronization.

Postby Andrey_Gorlov » Wed Aug 28, 2013 4:56 pm

Could not find anything special. All records where had strange characters or long names have an account on the first PC and it is synchronized well.
I had to export a text file, xml was completely empty.
Andrey_Gorlov
New user
 
Posts: 13
Joined: Thu Feb 02, 2012 4:26 pm

Re: Have a issue with synchronization.

Postby petr.pinkas » Mon Sep 02, 2013 1:23 pm

Have you tried it with the new Beta build we have released?
Petr Pinkas
Sticky Password Team

ImageImageImageImageImage
petr.pinkas
Site Admin
 
Posts: 617
Joined: Fri Apr 24, 2009 10:22 am
Location: Czech Republic

Re: Have a issue with synchronization.

Postby Andrey_Gorlov » Tue Sep 03, 2013 8:36 pm

Nothing is a change, the same error
Andrey_Gorlov
New user
 
Posts: 13
Joined: Thu Feb 02, 2012 4:26 pm

Re: Have a issue with synchronization.

Postby petr.pinkas » Wed Sep 04, 2013 10:02 am

Please close Sticky Password completely. Navigate to the folder "My Documents" and locate spLog.log - delete it, start Sticky Password, reproduce the issue and attach the newly created log here or to our support queue at support@stickypassword.com

Thanks!
Petr Pinkas
Sticky Password Team

ImageImageImageImageImage
petr.pinkas
Site Admin
 
Posts: 617
Joined: Fri Apr 24, 2009 10:22 am
Location: Czech Republic

Re: Have a issue with synchronization.

Postby Andrey_Gorlov » Fri Sep 06, 2013 4:04 pm

Ok. Here is the log just after error.
Attachments
spLog.7z
(8.58 KiB) Downloaded 112 times
Andrey_Gorlov
New user
 
Posts: 13
Joined: Thu Feb 02, 2012 4:26 pm

Re: Have a issue with synchronization.

Postby petr.pinkas » Tue Sep 10, 2013 10:43 am

Hello, this issue should be fixed in the latest Beta: http://www.stickypassword.com/beta
Petr Pinkas
Sticky Password Team

ImageImageImageImageImage
petr.pinkas
Site Admin
 
Posts: 617
Joined: Fri Apr 24, 2009 10:22 am
Location: Czech Republic

Re: Have a issue with synchronization.

Postby Andrey_Gorlov » Wed Sep 18, 2013 3:33 pm

Still got same error. Need new log?
Andrey_Gorlov
New user
 
Posts: 13
Joined: Thu Feb 02, 2012 4:26 pm

Re: Have a issue with synchronization.

Postby Andrey_Gorlov » Wed Oct 02, 2013 11:34 am

I solved this problem by deleting all cloud data and sync all devices again. Now SP sync well, no errors.
Andrey_Gorlov
New user
 
Posts: 13
Joined: Thu Feb 02, 2012 4:26 pm


Return to Beta

Who is online

Users browsing this forum: No registered users and 0 guests