How to set up one-time PIN for device authorization

Setting up One-time PIN for connecting to your StickyAccount from your device(s) or browser(s) is a great way of adding an extra layer of security – it gives you even more control. Enabling the One-time PIN feature is quick and easy.

What is a One-time PIN?

A One-time PIN is a unique code that you’ll need to enter on your device(s) along with your StickyAccount credentials (your StickyID and your Master Password) when connecting that device to your StickyAccount.

When enabled, a One-time PIN will be automatically sent from our servers via email to your StickyID (email) or Alternative email (if you’ve specified one) each time you attempt to connect an unauthorized device to your StickyAccount. This can happen:

  • When you connect a new device to your StickyAccount for the first time (e.g. during installation).
  • When you deauthorize an already trusted device that has been connected to your StickyAccount (e.g. you are selling your device and buying a new one or you have lost it).
    Security tip: When you get rid of a device (e.g. if you sell or give away your device, or even if you recycle or throw it away) we recommend that you deauthorize it by removing it from the list of trusted devices that are connected to your StickyAccount.
  • Once the correct PIN has been entered, the device will be added to your list of trusted devices in your StickyAccount.

    Important notice: You will also need to authorize your device (in this case a browser) when logging into your StickyAccount via our website. You will also need to reauthorize your browser if you delete your cookies or empty the browser’s cache. You will also need to reauthorize a device if you reinstall Sticky Password on that device.

    How to set up One-time PIN authorization

    1. Login to your StickyAccount at my.stickypassword.com and click the My Account tab.

      How to set up a One-time PIN for device authorization - login to your StickyAccount and click My Account tab.
    2. In the Authorization section select One-time PIN.

      How to set up a One-time PIN for device authorization - select One-time PIN.
    3. Done! Going forward, a One-time PIN will be required whenever you will try to log in from a new device or browser that isn‘t included in your list of trusted devices. The One-time PIN will be automatically sent to you via email by our servers. Check your email (or Alternative email) for an email from support@stickypassword.com with your One-time PIN. Please check your SPAM folder as well.

        Important notes:
      • When an Alternative email is entered, all communications, including one-time PINs, will be sent ONLY to this Alternative e-mail address.
      • Each One-time PIN is unique and valid for only 20 minutes.

    How to log in to your StickyAccount via our website using an unauthorized browser and a One-time PIN

    Important notice: Steps in this example will match only if you will be logging into your StickyAccount when:

    • One-time PIN authorization is enabled AND
    • the browser you are using is not authorized (i.e. it is not in your list of trusted devices)
    1. Go to the StickyAccount login page at my.stickypassword.com, enter your StickyID (email) and click Sign in.

      How to set up a One-time PIN for device authorization - enter StickyID and click Sign in.
    2. Our servers will recognize that you are accessing your StickyAccount from an unauthorized device (in this case, an unauthorized browser) and that your authorization is set to One-time PIN. A One-time PIN will be sent by our servers automatically to your StickyID (email) or Alternative email (if set) and additional input fields will be displayed in the login page.

      How to set up a One-time PIN for device authorization - additional input fields will be displayed in the login page.
    3. Go to your email inbox and check for an email from support@stickypassword.com, open it and find the One-time PIN.

      How to set up a One-time PIN for device authorization - check your e-mail.
    4. Return to the StickyAccount login page in your browser, enter your Master Password and the One-time PIN into the appropriate fields. As an option, you can also set a name for your device/browser. Click Sign in.

      How to set up a One-time PIN for device authorization - enter your One-time PIN and click Sign in
    5. Done! Your new device will be listed at the top of your trusted devices list. For more info, read our FAQ: How to manage your trusted devices in your StickyAccount.

      How to set up a One-time PIN for device authorization - your new device appears at the top od your trusted devices list.

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