Resolving Network Connection Issues (error code 9103)


Network connection issues can occur due to a variety of reasons. Here are some troubleshooting steps that you can take when this error message appears:

  1. Check Your Firewall Settings

    Firewalls can sometimes prevent Sticky Password from accessing the internet. To resolve this:

    1. Open the Control Panel on your computer and navigate to System and Security > Windows Defender Firewall.
    2. In the left sidebar, click on 'Allow an app or feature through Windows Defender Firewall'.
    3. Look for Sticky Password in the list and make sure it's allowed to communicate through the Firewall.
  2. Review Your Antivirus Settings

    Antivirus software could potentially interfere with Sticky Password's ability to connect to the internet. If you have antivirus software installed:

    1. Open the settings or preferences panel of your antivirus software.
    2. Find the section where you can exclude certain applications from scanning.
    3. Add Sticky Password to this exclusion list.
  3. Check TLS 1.2 and 1.3 Protocols

    Following industry standards, Sticky Password servers no longer support the older TLS 1.0 and 1.1 protocols for security reasons. To ensure secure communication, be sure that TLS 1.2 and 1.3 are supported and enabled. Here's how to check and enable TLS 1.2 and 1.3 on Windows 10:

    1. Press the Windows key + R to open the 'Run' dialog.
    2. Type 'inetcpl.cpl' into the 'Open' field and click 'OK'.
    3. This will open the 'Internet Properties' dialog. Navigate to the 'Advanced' tab.
    4. Scroll down to the 'Security' section. Here, ensure that 'Use TLS 1.2' and 'Use TLS 1.3' are checked. If they are not, check them, click 'Apply', then 'OK'.
  4. Disconnect VPN or Proxy Servers

    If you're using a VPN or a Proxy Server, they might be the source of the connection problem. Disconnecting from the VPN or Proxy Server and trying again can help determine if this is the issue.

If you continue to experience network connection issues with Sticky Password, please contact our support team. We are eager to assist you and ensure our software performs optimally for your needs.

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