Network connection issues can occur due to a variety of reasons. Here are some troubleshooting steps that you can take when this error message appears:
Firewalls can sometimes prevent Sticky Password from accessing the internet. To resolve this:
Antivirus software could potentially interfere with Sticky Password's ability to connect to the internet. If you have antivirus software installed:
Following industry standards, Sticky Password servers no longer support the older TLS 1.0 and 1.1 protocols for security reasons. To ensure secure communication, be sure that TLS 1.2 and 1.3 are supported and enabled. Here's how to check and enable TLS 1.2 and 1.3 on Windows 10:
If you're using a VPN or a Proxy Server, they might be the source of the connection problem. Disconnecting from the VPN or Proxy Server and trying again can help determine if this is the issue.
If you continue to experience network connection issues with Sticky Password, please contact our support team. We are eager to assist you and ensure our software performs optimally for your needs.