Back

I cannot login to my StickyAccount, what should I do?

When signing in to your StickyAccount at my.stickypassword.com:

  1. Make sure that you are inserting the correct StickyID (e-mail) address that you used when you created your StickyAccount during installation of Sticky Password.
  2. Make sure that you are inserting the Master Password in correct form.

If you try to connect a new device to your existing StickyAccount:

  1. Make sure that you are inserting the correct StickyID (e-mail) address that you used when you created your StickyAccount during installation of Sticky Password.
  2. Make sure that you are inserting the Master Password in correct form.
  3. If Sticky Password displays a sync error, please contact our customer support with the error code.

    4. If you will have further problems, please contact our customer support.

Was this answer helpful?

Yes No

How can we improve the answer?

Send feedback

Thank you!

Thank you! We will do our best to make this answer better.

An error has occurred. We apologize for the inconvenience. Please try again.

We’ve just received your message. Thank you.

Our response time on business days is typically within 24 hours.
However, sometimes traffic volumes may delay this a little.

We will reply to your ticket to the address you entered: