To use Sticky Password, you’ll need to add it to your browser. The Sticky Password browser extension will then type your passwords for you when you log in to your favorite sites – so you don’t have to. The Sticky Password browser extension allows you to take full advantage of form-filling functionality.

Installing the Sticky Password extesion for Chrome on Windows

It only takes a few quick steps to install the extension*. Normally, automatic installation is part of the Sticky Password First Run Wizard. However, you can install or re-install the extension manually at any time directly from the application (e.g. if Sticky Password autofill isn’t working). Let’s take a look at these two options:

Automatic extension installation
(First Run Wizard)

When installing Sticky Password for the first time and you have Google Chrome installed on your PC, Sticky Password prompts you to install the extension automatically as part of the First Run Wizard:

  1. Click the green INSTALL button.

    Google Chrome Window appears - click the green INSTALL button

  2. The following dialog appears. Click Add extension in order to install the Google Chrome extension.

    Click Add extension in order to install the Google Chrome extension

  3. The extension is now installed and you’ll be able see the Sticky Password icon in the Google Chrome toolbar. When Sticky Password is unlocked, the icon is in full color. When Sticky Password is locked, the icon is gray.

    When Sticky Password is unlocked, the icon is in full color. When Sticky Password is locked, the icon is gray

  4. You can also check the Sticky Password extension directly on the Extensions page in the Google Chrome browser. Click Menu icon – Tools – Extensions.

    When Sticky Password is unlocked, the icon is in full color. When Sticky Password is locked, the icon is gray

  5. You can see that the new Sticky Password autofill extension has been installed and is enabled in your browser.

    You can also check the Sticky Password extension directly on the Extensions page in the Google Chrome browser.

Manual extension (re)installation

If you already have Sticky Password installed and need to install or re-install your Google Chrome extension manually (e.g. if Sticky Password autofill isn’t working), please follow these steps:

  1. Click the Sticky Password icon in the notification area and select Open Sticky Password.

    Click the Sticky Password icon in the notification area and select Open Sticky Password

  2. Click the Menu button and select Settings.

    Click the Menu button and select Settings.

  3. Click the Supported browsers tab. The Sticky Password browser extension is installed for all browsers listed with the button labeled Uninstall. If the extension for Chrome is installed, we’ll begin by uninstalling. Press the Uninstall button corresponding to Google Chrome.

    Press the Uninstall button corresponding to Google Chrome

  4. After the extension has been uninstalled, click OK.

    After the extension has been uninstalled, click OK.

  5. Now you can install the Google Chrome extension again. Click the Install button that corresponds to Google Chrome.

    Click the Install button that corresponds to Google Chrome.

  6. Click the green INSTALL button in Google Chrome.

    Click the green INSTALL button in Google Chrome

  7. The following dialog appears. Click Add extension in order to install the extension for Google Chrome.

     Click Add extension in order to install the extension for Google Chrome

  8. The Sticky Password extension has been installed, click OK.

    The Sticky Password extension has been installed, click OK.

Troubleshooting

If you’re having trouble with a browser extension, here are some things you can try before contacting support:

  1. Restart Google Chrome, or try restarting your computer before reinstalling the extension.

  2. Google Chrome sometimes leaves some chrome.exe processes open even when all the Google Chrome windows have been closed. Because of this, Sticky Password (and other programs) may not be able to install the necessary extension.

    If you are experiencing this problem, open the Windows Task manager (you can use the key combination Ctrl+Shift+Esc) and close all the chrome.exe processes on the Processes tab (by clicking End Process for each chrome process) before attempting to install the extension again.

    Close all the extension.

  3. If the extension doesn´t work correctly or you are unable to install it, try to disable your antivirus or firewall to check if it doesn´t block the extension. If this solution helps, add an exception for Sticky Password to the problematic app.

  4. * The Sticky Password extension is available through Sticky Password and not as a standalone app in the Google Chrome store.